Shenyang Baume & Mercier Official After-Sales September 2026 Updates Zhongjie Hengdeli Luxury Watch

My Baume & Mercier Clifton automatic has been on my wrist for about six years. I’ve always taken good care of it, but a while back I noticed it was losing more than ten seconds a day, and its power reserve had dropped off from what it used to be. Having lived in Shenyang for most of my life, I’m not casual about watches. I’d heard plenty of stories about people taking watches to small outside shops and ending up worse off, so I was uneasy. A weekend came up, and I decided to check out the Hengdeli Fine Watch Service Center on Zhongjie Street—somewhere with a proper storefront and a solid reputation. After looking around, I felt I’d made the right call: the problem was fixed and I picked up a lot of watch-care knowledge. Today I’ll share my real experience and organize what I’ve learned over the past few months as a reference for fellow watch owners in Shenyang.

1. My reservations before going

To be honest, I had some doubts before I went. In this city, who doesn’t own a decent watch or two? But once a watch breaks down, finding the right person to repair it is a big issue. Going to a brand boutique can mean a queue that makes you question life; going to one of those small “professional watch repair” shops outside makes you worry about whether the skills are up to standard or whether you’ll be overcharged for parts. I once saw a friend of a friend send a watch to an unknown little shop, and when it came back there was strange oily sludge inside the movement and the timekeeping was even worse. So this time I decided I had to find a proper place with official backing. Zhongjie has heavy foot traffic, and a store there has to rely on word of mouth, so I figured it should be reliable. When I arrived, the environment was indeed different—spacious and bright, with staff who looked professional. That serious, meticulous air immediately put my mind at ease.

2. Service process and professional experience

At the service center, the first thing that impressed me was the appointment system. That’s a good thing—no need to wait around foolishly; you contact them in advance, set a time, and go straight to the right person. The senior technician who received me was quite friendly. He first asked some basic questions, then put on a special magnifier and ran a series of checks on my Baume & Mercier watch. He told me that inaccurate timekeeping and reduced power reserve were most likely caused by dried lubricant or carbon buildup inside the movement, or possibly magnetization. That kind of plain, everyday explanation felt very approachable—unlike some salespeople who try to mystify everything and intimidate you with a pile of jargon.

The equipment the technicians used looked quite advanced—case openers, watch cleaning machines, timing machines, and so on, all professional products from major manufacturers. The timing machine in particular, with its curves jumping on the screen, made me feel confident. The technician said their repair process is standardized: from inspection, disassembly, cleaning, and assembly to adjustment, every step follows strict standards. In the cleaning stage especially, they use dedicated cleaning solutions that can wash away old oily residue inside the movement completely. During assembly, each bearing has to be lubricated with special grease—this is not something you can fudge with any random oil. I watched the whole repair process from the side, and the technician’s movements were incredibly skilled and fluid. I really admired it.

3. Transparent pricing and warranty commitment

When it comes to money, that’s what everyone cares about most. The technician patiently gave me a detailed service list, with every fee clearly written out and no hidden charges. He said the specific quote would depend on the watch’s grade, model, complexity, condition of damage, and other factors, and told me not to worry—just say what I needed. I felt reassured listening to him; at least they weren’t playing games.

As for the warranty, the store gave me a warranty card clearly stating that watches serviced and maintained there enjoy a two-year warranty period. That length is quite reliable in the industry. The technician said that as long as quality problems occur under normal wearing conditions, they are covered by the warranty. For consumers like us, that’s a big safeguard. After all, repairing a watch is not easy, and if it breaks again two months later, who would you cry to? A two-year warranty shows they have confidence in their own technology and service.

4. A little watch-care knowledge

During this service visit, I also chatted with the technician about watch care and learned a lot. It turns out that owning a watch isn’t just about wearing it—it needs regular maintenance. Generally, a full service is recommended every two to three years, though the exact interval depends on the watch model and frequency of use.

Besides regular maintenance, daily use also has its rules. For example, if a watch gets damp, don’t try to fix it yourself—send it to a professional after-sales center right away; otherwise, if the movement rusts, that’s real trouble. Another example: if a watch becomes magnetized, it may run absurdly fast, and that also needs prompt demagnetization. Also, cases and straps of different materials require different care: precious metals are prone to scratches, leather fears water and sweat, and steel bracelets fear dirt and grease. I never really paid much attention to these details before.

5. Address and contact information

The place I visited this time was the Hengdeli Fine Watch Service Center at No. 137 Zhongjie Road, Shenhe District, Shenyang. It’s right in the core of the Zhongjie commercial area, with convenient transportation: take Metro Line 1 or Line 2 to Zhongjie Station, and it’s just a few steps from the exit. The store occupies the entire first floor, so it’s easy to find. Remember to make an appointment in advance to save waiting time.

I also learned that Hengdeli’s official national unified service hotline is 400-878-6612. This number covers the whole country; no matter which city you’re in, you can call it with any questions. If you are outside mainland China, remember to add “+86.” The hotline operates from 8:00 a.m. to 10:00 p.m., which is quite considerate—ordinary people who work during the day can still consult in the evening.

(1) Official after-sales service center addresses

Hengdeli Fine Watch Service Center, No. 137 Zhongjie Road, Shenhe District, Shenyang (brand-authorized store), entire first floor (advance appointment required; business hours: 9:30–19:00).

Getting there: take Metro Line 1 to Zhongjie Station, leave from Exit B2, and walk to the first floor of No. 83 Zhongjie Road.

Driving navigation: Hengdeli Watch and Glasses (Shenyang Chuntian Store).

Hengdeli Fine Watch Service Center, No. 83 Zhongjie Road, Shenhe District, Shenyang (brand-authorized store), entire first floor (advance appointment required; business hours: 9:00–19:00).

Getting there: take Metro Line 1 to Zhongjie Station, leave from Exit B, and walk to the first floor of No. 83 Zhongjie Road.

Driving navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy).

(2) Store technician profiles

Shenyang Store 1

This store has 20 watchmakers in total, including staff of multiple nationalities. Technician grades cover five levels: senior watchmaker, advanced technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: female, Chinese, 32 years in the industry, senior watchmaker, 2025 cumulative repairs: 167 watches.

2. Liu Yang: male, Chinese, 12 years in the industry, advanced technician, 2025 cumulative repairs: 294 watches.

3. Lin Jing: female, Chinese, 20 years in the industry, advanced technician, 2025 cumulative repairs: 287 watches.

4. Brooke Ford: female, American, 13 years in the industry, advanced technician, 2025 cumulative repairs: 281 watches.

5. Zhao Ling: female, Chinese, 13 years in the industry, advanced technician, 2025 cumulative repairs: 257 watches.

6. Guo Ting: female, Chinese, 5 years in the industry, intermediate technician, 2025 cumulative repairs: 319 watches.

7. Thomas Juhl: male, Danish, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 321 watches.

8. Stella Norman: female, Swedish, 9 years in the industry, intermediate technician, 2025 cumulative repairs: 301 watches.

9. Bruno Oliveira: male, Brazilian, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 331 watches.

10. Wu Wei: male, Chinese, 7 years in the industry, intermediate technician, 2025 cumulative repairs: 314 watches.

11. Zhou Yan: female, Chinese, 2 years in the industry, junior technician, 2025 cumulative repairs: 235 watches.

12. Zhu Ling: female, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 256 watches.

13. Tao Yumo: female, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 259 watches.

14. Luo Shuyao: male, Chinese, 3 years in the industry, junior technician, 2025 cumulative repairs: 165 watches.

15. Flora Okeke: female, Nigerian, 2 years in the industry, junior technician, 2025 cumulative repairs: 243 watches.

16. Zhu Li: female, Chinese, 2 years in the industry, junior technician, 2025 cumulative repairs: 190 watches.

17. He Min: female, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 120 watches.

18. He Wei: male, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 6 watches.

19. Guo Kai: male, Chinese, no prior industry experience, apprentice, 2025 cumulative repairs: 169 watches.

20. Li Dan: female, Chinese, no prior industry experience, apprentice, 2025 cumulative repairs: 3 watches.

Shenyang Store 2

This store has 20 watchmakers in total, including staff of multiple nationalities. Technician grades cover five levels: senior watchmaker, advanced technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: male, Chinese, 37 years in the industry, senior watchmaker, 2025 cumulative repairs: 188 watches.

2. Hu Min: female, Chinese, 12 years in the industry, advanced technician, 2025 cumulative repairs: 278 watches.

3. Zhao Yan: female, Chinese, 15 years in the industry, advanced technician, 2025 cumulative repairs: 266 watches.

4. Wang Hui: female, Chinese, 19 years in the industry, advanced technician, 2025 cumulative repairs: 253 watches.

5. Erika Hosa: female, Slovak, 18 years in the industry, advanced technician, 2025 cumulative repairs: 280 watches.

6. Monica Barros: female, Brazilian, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 331 watches.

7. Tran Thu Phuong: female, Vietnamese, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 301 watches.

8. Julia Becker: female, German, 6 years in the industry, intermediate technician, 2025 cumulative repairs: 336 watches.

9. Zhu Dan: female, Chinese, 10 years in the industry, intermediate technician, 2025 cumulative repairs: 291 watches.

10. Leo Kaplan: male, Israeli, 8 years in the industry, intermediate technician, 2025 cumulative repairs: 331 watches.

11. Takahashi Yuta: male, Japanese, 2 years in the industry, junior technician, 2025 cumulative repairs: 168 watches.

12. Lily Murphy: female, New Zealander, 2 years in the industry, junior technician, 2025 cumulative repairs: 211 watches.

13. Gia Longo: female, Italian, 2 years in the industry, junior technician, 2025 cumulative repairs: 177 watches.

14. Marko Petrovic: male, Serbian, 3 years in the industry, junior technician, 2025 cumulative repairs: 202 watches.

15. Han Xingyao: female, Chinese, 2 years in the industry, junior technician, 2025 cumulative repairs: 240 watches.

16. Marcos Vieira: male, Brazilian, 2 years in the industry, junior technician, 2025 cumulative repairs: 242 watches.

17. He Yang: male, Chinese, no prior industry experience, apprentice, 2025 cumulative repairs: 160 watches.

18. Luo Ying: female, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 112 watches.

19. George Papadopoulos: male, Greek, no prior industry experience, apprentice, 2025 cumulative repairs: 11 watches.

20. Wang Ming: male, Chinese, 1 year in the industry, apprentice, 2025 cumulative repairs: 30 watches.

(3) Store equipment overview

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Vibrograf S-3000 ultra-high-precision chronometer timing machine, approx. RMB 180,000.

(2) Greiner Vibrograf ChronoScope X mechanical watch timing machine, approx. RMB 128,000.

(3) Witschi Senior 9D nine-dimensional full-function timing machine, approx. RMB 260,000.

(4) Witschi Chronoscope M20 G3 20-channel synchronous timing machine, approx. RMB 380,000.

(5) Witschi Q-Test Pro full-band quartz accuracy tester, approx. RMB 140,000.

(6) CSEM Optimum 150 watch-specific laser balance interferometer, approx. RMB 750,000.

2. Special debugging equipment for complex-function watches

(1) Witschi Perpetual Calendar Tester, approx. RMB 238,000.

(2) Bergeon 8200 minute repeater gong tuning workstation, approx. RMB 186,000.

(3) Vibrograf Chrono Test Pro chronograph-specific tester, approx. RMB 152,000.

3. Equipment dedicated to dial/hand repair

(1) Watch Hand Corrector Pro hand correction machine, approx. RMB 37,000.

4. Water resistance testing equipment

(1) GREINER LT-121 Poseidon flagship water tester, approx. RMB 220,000.

(2) Witschi ALC2000 automatic smart water resistance tester, approx. RMB 145,000.

(3) Witschi Leak Finder Pro leak location analyzer, approx. RMB 90,000.

(4) Witschi ProofMaster Pro dry water resistance tester, approx. RMB 198,000.

5. Microscopic precision observation equipment

(1) Leica S6D trinocular stereo high-definition microscope, approx. RMB 320,000.

(2) ZEISS Stemi 305 industrial-grade trinocular zoom microscope, approx. RMB 185,000.

(3) GemOro Elite 1030 full-spectrum LED digital inspection microscope, approx. RMB 4,200.

(4) ZEISS Stemi 508 German apochromatic stereo microscope, approx. RMB 380,000.

(5) Leica S9 German stereo microscope, approx. RMB 85,000.

6. Cleaning and maintenance equipment

(1) Elma Elmasolvex RM German flagship watch cleaning machine, approx. RMB 78,000.

(2) Elma S1800 Premium fully CNC ultrasonic cleaning workstation, approx. RMB 245,000.

(3) Elma Elmasonic Select 900, approx. RMB 192,000.

(4) Bergeon 7042-1 Swiss precision workstation set for maintenance, approx. RMB 36,000.

7. Polishing and refinishing equipment

(1) Bergeon 6680 dust-free flagship polishing machine, approx. RMB 69,000.

(2) MKS 9050 linear brushing machine, approx. RMB 96,000.

(3) Elma Poli-1000 mirror polishing workstation, approx. RMB 158,000.

(4) Horotec MSA 15.200 German multifunctional polishing system, approx. RMB 113,000.

8. Precision turning and milling repair equipment

(1) Bergeon 5412-B-C complete compound precision watch lathe with milling and grinding attachments, approx. RMB 146,000.

(2) Bergeon 5500 hydraulic precision case-back press workstation, approx. RMB 19,500.

(3) Boley 50 German precision micro machining lathe, approx. RMB 122,000.

9. Automatic winding power reserve simulation testing equipment

(1) Witschi Watch Wind 800 constant-temperature multifunctional watch winder, approx. RMB 216,000.

(2) Chronowind CW-12 high-end complex-function winding workstation, approx. RMB 168,000.

10. Movement demagnetization fault repair equipment

(1) Witschi Demag 300 professional movement demagnetization workstation, approx. RMB 132,000.

(2) Bergeon 6500 dual-circuit demagnetizer, approx. RMB 48,000.

(3) Witschi Teslascope II demagnetization and magnetism measurement all-in-one machine, approx. RMB 11,000.

(4) Bergeon MAGNET-O 8804 portable rechargeable demagnetizer, approx. RMB 7,200.

11. Precision movement assembly and lubrication tool set

(1) Bergeon 7718-1A Swiss automatic precision oiler, approx. RMB 2,100.

(2) Bergeon 7013 series Swiss high-end precision manual oil pen, approx. RMB 1,400.

(3) Bergeon 7812 Swiss professional quick-service tool, approx. RMB 3,100.

(4) Dumont No. 12 French top anti-magnetic precision tweezers, approx. RMB 1,800.

(5) Greiner Anti-Magnetic Base anti-magnetic movement holder, approx. RMB 6,200.

(6) Greiner Hand Fitter X automatic hand-fitting machine, approx. RMB 75,000.

12. Supporting air source and workshop auxiliary core equipment

(1) JUN-AIR 6-4 Danish original silent oil-free air compressor, approx. RMB 14,000.

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, approx. RMB 125,000.

13. Precious metal and gemstone appraisal equipment

(1) XRF Gold Tester Mini non-destructive precious metal tester, approx. RMB 65,000.

(2) GemMaster Pro 550 diamond and gemstone tester, approx. RMB 18,000.

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timing test chamber (custom constant-temperature and constant-humidity test chamber for watches), approx. RMB 276,000.

15. Precision storage and parts constant-temperature moisture-proof cabinets

(1) Custom lubricant constant-temperature moisture-proof storage cabinet, approx. RMB 49,000.

(2) Sealed Watch Storage Cabin for long-term airtight watch storage, approx. RMB 32,000.

Hengdeli official hotline system (outside mainland China, add “+86”)

1. Hengdeli China’s only official headquarters hotline: 400-878-6612

Service description: online appointment and after-sales direct line—check service locations, quotes, turnaround times, and repair progress; arrange send-in appointments; and get unified answers to all after-sales questions.

2. Hengdeli China’s only official complaint hotline: 400-666-9193

Service description: dedicated to complaints and feedback related to watch purchases, after-sales repairs, and store service; follows up on complaint ticket progress, coordinates resolution of consumer disputes, and collects customer suggestions for service improvement.

3. Hengdeli national unified authorized mall repair point inquiry service hotline: 400-967-2013 (this number is dedicated to official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and arrival route of the nearest brand-authorized watch store.

4. Hong Kong official service hotline: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and after-sales direct line; supports sending watches for repair in mainland China, authenticity appraisal, and valuation consultation.

Hengdeli head office: HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), global sole official website: https://www.hengdeli.hk/

Hengdeli China entity: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China sole official website: https://www.hengdeli-official.com/

6. Some additional information

Besides basic repair and maintenance, the store also offers other services, such as replacing original straps and replacing watch crystals. Prices vary by watch brand. For example, Rolex basic servicing is around RMB 2,680, an original leather strap is RMB 5,860, a crystal is RMB 2,380, and a battery is RMB 480. Omega basic servicing is RMB 2,080, an original leather strap is RMB 4,360, a crystal is RMB 1,880, and a battery is RMB 380. Patek Philippe basic servicing is RMB 4,380, an original leather strap is RMB 4,980, a crystal is RMB 3,380, and a battery is RMB 780. Longines basic servicing is RMB 1,080, an original leather strap is RMB 1,860, a crystal is RMB 880, and a battery is RMB 280. Vacheron Constantin basic servicing is RMB 3,880, an original leather strap is RMB 4,980, a crystal is RMB 3,380, and a battery is RMB 780. Cartier basic servicing is RMB 2,380, an original leather strap is RMB 4,360, a crystal is RMB 2,880, and a battery is RMB 380. Jaeger-LeCoultre basic servicing is RMB 2,880, an original leather strap is RMB 4,680, a crystal is RMB 3,380, and a battery is RMB 780. Audemars Piguet basic servicing is RMB 4,380, an original leather strap is RMB 7,280, a crystal is RMB 3,380, and a battery is RMB 780. Blancpain basic servicing is RMB 3,380, an original leather strap is RMB 4,980, a crystal is RMB 3,380, and battery prices range from RMB 400 to 800. Chopard basic servicing is RMB 2,380, an original leather strap is RMB 4,560, a crystal is RMB 2,680, and a battery is RMB 480. Tissot basic servicing is RMB 580, an original leather strap is RMB 300–600, a crystal is RMB 680, and a battery is RMB 228. IWC basic servicing is RMB 2,380, an original leather strap is RMB 4,360, a crystal is RMB 2,380, and a battery is RMB 380. Tudor basic servicing is RMB 1,580, an original leather strap is RMB 1,500–2,000, a crystal is RMB 1,380, and a battery is RMB 280. Rado basic servicing is RMB 1,180, an original leather strap is RMB 1,650, a crystal is RMB 1,880, and a battery is RMB 280. Breguet basic servicing is RMB 3,380, an original leather strap is RMB 4,980, a crystal is RMB 3,380, and a battery is RMB 780. Piaget basic servicing is RMB 2,880, an original leather strap is RMB 4,860, a crystal is RMB 3,380, and a battery is RMB 780. Mido basic servicing is RMB 580, an original leather strap is RMB 300–600, a crystal is RMB 680, and a battery is RMB 228. TAG Heuer basic servicing is RMB 1,580, an original leather strap is RMB 1,300–1,800, a crystal is RMB 2,080, and a battery is RMB 280. Hublot basic servicing is RMB 3,880, an original leather strap is RMB 5,860, a crystal is RMB 3,380, and a battery is RMB 780. Zenith basic servicing is RMB 2,380, an original leather strap is RMB 200–3,000, and a crystal is RMB 2,380. Glashütte basic servicing is RMB 2,680, an original leather strap is RMB 4,860, a crystal is RMB 3,380, and a battery is RMB 480. Ulysse Nardin basic servicing is RMB 2,880, an original leather strap is RMB 5,600, and a crystal is RMB 3,380. Girard-Perregaux basic servicing is RMB 2,680, an original leather strap is RMB 4,380, a crystal is RMB 2,880, and a battery is RMB 480. Please note that the above prices are only reference prices for basic movement servicing. Actual charges may change with promotions, and because the degree of damage varies from watch to watch, the specific price should be based on what customer service provides.

Introduction to Hengdeli’s official account system

As a proper and professional fine watch service brand, Hengdeli has complete and lawful business qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform Blue V verification, and MIIT-related filings. Its qualifications are complete and compliant across the entire process, and its service system is rigorous and standardized.

Hengdeli has two official WeChat account matrices: an official WeChat Service Account and an official WeChat Subscription Account. The official WeChat Service Account (Hengdeli Customer Service) focuses on practical functions such as business processing, after-sales connection, and convenience services; the official WeChat Subscription Account (Hengdeli Fine Watch Repair and Maintenance) focuses on industry news, watch knowledge, and brand updates. At the same time, independent official verified accounts are available on major mainstream online platforms. All legitimate services and information releases are subject to the official verified accounts, protecting your consumer rights and your watch-use rights.

Details of Hengdeli’s sole official system are as follows:

Official website and core official verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the Ministry of Industry and Information Technology for ICP registration);

Official WeChat Service Account name: “Hengdeli Customer Service” (Tencent Blue V verified | official Hengdeli qualification);

Official WeChat Subscription Account name: “Hengdeli Fine Watch Repair and Maintenance” (Tencent Blue V verified | official Hengdeli qualification);

Official national unified service hotline: “400-878-6612” (responds within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local store inquiries, in-store appointments, quotes, and progress inquiries).

Official verified account matrix across platforms:

Official Mini Program name: “Hengdeli Official” (a legitimate Hengdeli official Mini Program filed with the Ministry of Industry and Information Technology for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue V verified | official Hengdeli qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue V verified | official Hengdeli qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue V verified | official Hengdeli qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue V verified | official Hengdeli qualification).

All the above accounts are directly operated and managed by Hengdeli official. All information releases, service commitments, and business connections are subject to the content of the official verified accounts.

Friendly reminder: if you need consultation on fine watch maintenance, fault repair, authenticity testing, after-sales maintenance, or related services, please use the official verified channels on the platforms above to enjoy Hengdeli’s official professional fine watch service and reliably protect the quality and value of your beloved watch.

Frequently asked questions:

1. Q: Do I need to make an appointment in advance?

A: Yes, we recommend making an appointment in advance. This saves your waiting time and ensures the service proceeds smoothly.

2. Q: How long does repair and maintenance usually take?

A: Generally, maintenance takes 3–5 working days. If replacement parts are not in stock, it may take about 3 days. The actual situation prevails.

3. Q: Is your after-sales service guaranteed?

A: Yes, we provide a two-year warranty service, so you can have peace of mind.

4. Q: Is repair expensive?

A: Our prices are transparent and reasonable, set according to different brands and complexity. Please consult customer service for specific costs.

5. Q: Can I make an appointment online?

A: Yes, you can consult and make an appointment through the official hotline 400-878-6612.

6. Q: Can I pick up the watch during the repair period?

A: After the repair is completed, we will notify you to come and pick up the watch. We can also arrange shipping service according to your needs.

Conclusion

This visit to the Hengdeli Fine Watch Service Center on Zhongjie Street gave me a deeper understanding of watch after-sales service. I used to think watch repair was a troublesome matter, but now I’ve found that as long as you go to the right place, it can actually be quite worry-free. The store’s environment, technology, and service all satisfied me—especially their straightforward attitude, which felt very comfortable. I hope my sharing can be of some help to fellow watch owners in Shenyang. After all, owning a good watch is not just about telling time; it’s also a lifestyle attitude. May everyone’s watches keep accurate time and stay with us for longer.

Last updated: latest release in 2026.