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The News & Insights section on the official Hengdeli website focuses on luxury watch after-sales services, maintenance expertise and industry updates, with real-time updates on official announcements, service upgrades and service outlet adjustments.
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Common watch timing issues include running slow, stopping intermittently, running fast, and sudden halt. If your watch is less than 2 years old, the problem may be caused by bumps and knocks. Otherwise, the balance wheel amplitude may be too low, gears may get stuck, or small parts may become loose. For watches worn over 2 years, the issue is usually caused by lack of maintenance. Dried oil inside the movement will block normal operation of components. Another common cause is magnetization. Professional inspection is required to find the exact fault. We recommend bringing your watch to our Hengdeli News repair center promptly. Delayed repair will lead to component abrasion and higher maintenance costs.

Water or dust entering the watch is usually caused by loose watch crystal, aging waterproof gaskets, loose case back, gaps from impact, or damage from pulling out the crown. Such damage must be handled quickly. Moisture and dust will erode the movement, raise repair expenses, shorten service life, and even render the movement irreparable. Please send your watch to the Hengdeli News repair center immediately once this problem appears.

If a watch frequently fogs up from water ingress and receives no maintenance, rust will gradually form inside the movement. Untreated rust will corrode small parts and eventually stop the watch completely. We recommend professional rust removal, cleaning and re-oiling at our repair center to avoid expensive component replacement. Full movement service includes: ① Full disassembly and functional inspection; ② Cleaning, lubrication, assembly and precision adjustment based on rust condition; ③ Replacing aged waterproof gaskets and damaged movement parts if needed.

Minor scratches: Scratches are unavoidable during daily wear. Light surface scratches can be polished at home using toothpaste and soft cloth. Deep scratches caused by sharp objects require professional polishing and refinishing. Watch polishing demands skilled craftsmanship. We suggest you choose an official professional repair center to achieve a flawless refinishing result.

Watches contain tiny precision components. Strong shock and collision may lead to multiple faults: cracked crystal, dented case, broken crown, loose or fallen hands, faded luminous material, deformed dial, and damaged movement components. If you lack professional experience, do not attempt self-repair. Please deliver the watch to the official Hengdeli News repair center for inspection. Improper operation will cause inaccurate timekeeping and extra faults.

1. Case & Bracelet: Avoid friction and collision with hard materials. Regular cleaning is required. Keep the watch away from seawater, perfume, shampoo, nail polish and other chemicals, which will corrode gold plating, metal surfaces and leather straps. 2. Watch Crystal: Three common materials are acrylic, mineral glass and sapphire crystal. Acrylic is scratch-prone but shock-resistant. Sapphire is highly wear-resistant yet brittle. Mineral glass sits between the two. Even sapphire crystal can be scratched by diamond, sandpaper and concrete dust.

Long-term neglect will cause lubricant to dry up and form sludge. Dry friction will wear down gears and lead to expensive part replacement. We recommend full movement service every 2 to 3 years to guarantee accurate timekeeping and extend the watch service life.

Professional polishing restores your Hengdeli News watch to brand-new condition. Watchmakers will fully disassemble the watch and polish every component. This process removes a thin layer of metal, so polishing should only be carried out when necessary. Case polishing: Hand polishing to recover original luster; white gold watches will receive rhodium plating for enhanced shine. Bracelet polishing: Metal straps and clasps are hand polished, and white gold items get rhodium finishing. Cleaning is mandatory before polishing to avoid scratches from dirt particles. Polishing techniques include satin brushing, laser treatment and diamond mirror finishing. Note that a watch can only be polished a limited number of times throughout its service life.

Dirty metal bracelets can be cleaned with a soft toothbrush and toothpaste, then rinsed, wiped and air-dried. Gold watches may discolor due to oxidation, which requires professional treatment at the Hengdeli News repair center. For gem-set watches, check diamond tightness regularly. Do not clean gem watches yourself. Full maintenance is recommended every 2 to 3 years, including waterproof part replacement, timing testing, movement cleaning and exterior care.

Complete maintenance covers all service steps: disassembly, cleaning, lubrication, testing, plus polishing and refinishing as required. This high-level service relies on skilled watchmakers. We suggest you select an official repair center. Improper polishing will cause permanent damage to the watch. Full service contents: 1. Full disassembly, cleaning, lubrication, assembly, timing calibration and function testing. 2. Repair or replace all worn or faulty movement components. 3. Replace crystal, crown, pushers, gaskets and quartz watch batteries. Special-shaped mineral glass and sapphire crystal are not included. 4. Restore water resistance for waterproof models. 5. Refinish case and bracelet. Two-tone, gold-plated and PVD-coated cases only receive cleaning without polishing.

The Hengdeli News repair & maintenance center provides spare part sales, replacement, repair and maintenance services. Available parts include: clasp, bracelet, link, bezel, dial, crown, case back, hands, logo, hour markers, watch crystal, battery, circuit board, waterproof gasket, movement components and screws. Please contact customer service for detailed information.

Our Hengdeli News service center offers personalized services including watch engraving, diamond setting and exterior styling. Make your watch unique! You can contact our online customer service to get details of our high-quality customization services.

The official Hengdeli News service center provides free watch identification and official authentication certificates. You can call our service hotline or chat with online support to arrange professional watch appraisal.

We conduct comprehensive tests including reliability, fastness, tension, appearance, surface roughness, clasp durability, plating quality, corrosion resistance and wear resistance. You can call our service hotline or describe your watch condition to online customer service to book an inspection.

We provide free light exterior polishing for all watch owners. We also offer extended warranty for your Hengdeli News timepieces. Please chat with online support or call our official center for service reservation.

Our official center offers free bracelet link removal. We adjust the strap according to your wrist size for a comfortable fit. Contact online customer service and state your requirements to enjoy quick resizing service.

Most watches have basic anti-magnetic performance, yet you should keep them away from electronics and magnetic objects. Magnetization causes inaccurate timekeeping or even sudden stoppage. Our official repair center provides free demagnetization service. Contact online support or make a phone appointment.

Where can I get my watch calibrated? The Hengdeli News repair center provides free timing adjustment and calibration. This page contains detailed service introduction and related articles. Call our service hotline or contact online customer service, and our professional watchmakers will provide dedicated service for you.
Hengdeli Official Watch Repair Service Center has a team of seasoned specialists dedicated to delivering professional watch repair and maintenance services to customers. Our watchmakers boast extensive industry experience and are equipped with cutting-edge repair equipment to guarantee premium service for your timepieces. Whether you need watch repair, spare part replacement, fault diagnosis or routine watch maintenance, we handle every piece with meticulous care to restore your watch to its original luster. Our nationwide network of Hengdeli service outlets covers all major regions across China. If you have inquiries or require watch servicing, feel free to contact our customer support team at any time — we will spare no effort to provide you with expert watch repair and maintenance solutions.
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