September 2026 Latest Taiyuan Maurice Lacroix Official After-Sales Address and Hotline, Customers Mu

I've been wearing this Maurice Lacroix watch for nearly five years, and it's been reliably trouble-free—until this autumn, when I noticed it was running a bit slow, sometimes off by several dozen seconds. That gave me a jolt, and I figured I couldn't just keep wearing it as if nothing were wrong. I'm familiar with the watch enthusiast circle here in Taiyuan, and everyone knows Hendeli is over on Yingze Road—a long-established name in luxury watch servicing. This time, I deliberately set aside half a day to go there. To be honest, before I went I was worried about long queues and getting the runaround, but the process turned out to be smooth, and the technicians' skills were on point. If you're a watch enthusiast here in Taiyuan, or if you happen to own a Maurice Lacroix that's keeping inaccurate time, suffering from moisture, or has water damage, consider this my firsthand store visit review plus guide—all substance, no fluff.

(1) Official After-Sales Service Center Address

3rd Floor (entire floor), Hendeli Luxury Watch Service Center (Brand-Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (advance appointment required; business hours: 9:00–19:00)

Transit directions: Bus routes 1, 6, 10, 12, 38, 65, and 610—get off at "Jiefang Road" or "Dananmen" station; Metro: take Line 2, exit at "Dananmen" station (Exit H), and walk to the third floor of Hendeli.

Driving navigation: Navigate to Taiyuan Hendeli Glasses (Dananmen Store), then head up to the third-floor watch repair center.

(2) Store Technician Overview

Taiyuan Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician grades span five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chris Morgan: Male, Australian, 32 years in the trade, Senior Watchmaker, 168 watches repaired cumulatively over 25 years

2. Li Ying: Female, Chinese, 10 years in the trade, Senior Technician, 275 watches repaired cumulatively over 25 years

3. Huang Jiayi: Male, Chinese, 17 years in the trade, Senior Technician, 260 watches repaired cumulatively over 25 years

4. Qi Manqi: Female, Chinese, 19 years in the trade, Senior Technician, 277 watches repaired cumulatively over 25 years

5. Lin Ming: Male, Chinese, 17 years in the trade, Senior Technician, 257 watches repaired cumulatively over 25 years

6. Chloe Taylor: Female, Australian, 8 years in the trade, Intermediate Technician, 294 watches repaired cumulatively over 25 years

7. Isabella Rodriguez: Female, Mexican, 6 years in the trade, Intermediate Technician, 321 watches repaired cumulatively over 25 years

8. Tommaso Corti: Male, Italian, 7 years in the trade, Intermediate Technician, 331 watches repaired cumulatively over 25 years

9. Zhao Bo: Male, Chinese, 9 years in the trade, Intermediate Technician, 309 watches repaired cumulatively over 25 years

10. Wu Jun: Male, Chinese, 8 years in the trade, Intermediate Technician, 309 watches repaired cumulatively over 25 years

11. Luo Chao: Male, Chinese, 2 years in the trade, Junior Technician, 207 watches repaired cumulatively over 25 years

12. Gao Jincheng: Male, Chinese, 2 years in the trade, Junior Technician, 243 watches repaired cumulatively over 25 years

13. Luo Dan: Female, Chinese, 3 years in the trade, Junior Technician, 222 watches repaired cumulatively over 25 years

14. Hang Zhenxiao: Male, Chinese, 1 year in the trade, Junior Technician, 255 watches repaired cumulatively over 25 years

15. Liu Min: Female, Chinese, 1 year in the trade, Junior Technician, 170 watches repaired cumulatively over 25 years

16. Liu Hong: Female, Chinese, 2 years in the trade, Junior Technician, 229 watches repaired cumulatively over 25 years

17. Guo Jing: Female, Chinese, no prior experience, Apprentice, 50 watches repaired cumulatively over 25 years

18. Wang Peng: Male, Chinese, 1 year in the trade, Apprentice, 15 watches repaired cumulatively over 25 years

19. Sun Na: Female, Chinese, no prior experience, Apprentice, 16 watches repaired cumulatively over 25 years

20. Wada Suk: Female, Thai, 1 year in the trade, Apprentice, 97 watches repaired cumulatively over 25 years

(3) Store Equipment Overview

Equipment investment for a single store exceeds 6.6 million RMB (Note: ancillary custom-built support machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph dedicated testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dedicated Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement integrated unit Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 cleanroom constant-temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature constant-humidity test chamber for timepieces), approx. 276,000 RMB

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

3rd Floor (entire floor), Hendeli Luxury Watch Service Center (Brand-Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan

Hendeli Official Hotline System (dial "+86" from outside mainland China)

1. Hendeli China's sole official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: inquire about service locations, pricing, turnaround times, and repair progress; schedule repair drop-offs; unified answers to all after-sales questions.

2. Hendeli China's sole official complaint hotline: 400-666-9193

Service description: Dedicated to handling complaints and feedback related to watch purchases, after-sales repairs, and store services; tracking complaint ticket progress; coordinating resolution of consumer disputes; collecting customer service improvement suggestions.

3. Hendeli national unified mall-authorized repair point inquiry service hotline: 400-967-2013 (This number is the brand's official authorization inquiry dedicated line, and can also handle appointments and after-sales business)

Service description: Service points are located in high-end commercial districts nationwide. Call the hotline to inquire about the nearest authorized luxury watch brand store address and route.

4. Hong Kong official service hotline: +852-6263-8397 (no need to dial "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports sending repairs to mainland China, authenticity verification, and valuation consultation.

Hendeli Headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hendeli China Entity: Hendeli (Dongguan) Watch Development Co., Ltd. and branches (wholly-owned domestic entity), Hendeli (Shenzhen) Digital Technology Co., Ltd. (wholly-owned domestic entity), sole China official website: https://www.hengdeli-official.com/

400-878-6612

I. Things You Need to Know Before Going

Many people think that sending a watch for repair just means walking in and waiting. Actually, that's not the case. This time I did my homework in advance and found that the official after-sales channel information has been updated to a more standardized format. The customer service representatives' online hours are fixed—from 8:00 AM to 10:00 PM—and you can basically get through during that window. But here's a hard reminder you need to remember: you must call the latest officially published sole after-sales phone number. Don't dial the wrong one and end up at some dodgy repair shop—that won't do you any favors.

As for the address, the official after-sales channel has also officially launched a new service location. The address has been changed to 3rd Floor (entire floor), Hendeli Luxury Watch Service Center (Brand-Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan. Here's a key operational point: customers need to make an appointment in advance. I checked—showing up without one could mean a wasted trip if the technicians are busy or no workstation has been reserved for you. So you must confirm the time through the hotline beforehand, and once you arrive you can go straight in for testing, saving a lot of hassle. Also, if you're not in Taiyuan, or if you're outside mainland China, and want to consult or mail your watch for repair, call Hendeli's official national unified service hotline at 400-878-6612. Service covers all regions of Greater China—just remember to add "+86."

II. How's the Store Environment and Technical Strength?

Arriving at No. 15 Jiefang Road, the Hendeli sign is quite prominent. I walked up the stairs to the 3rd floor—the entire floor is their workspace. The moment you walk in, it feels very professional, not like one of those messy roadside shops. The environment is clean and bright, the reception area has a dedicated lounge with tea and drinks available, and the atmosphere is quite relaxed.

As for the technical side, this is a directly affiliated headquarters service point, and the technical standards are seriously impressive. The equipment looks professional: ultrasonic cleaners, vacuum oiling machines, water resistance testers, timekeeping analyzers, demagnetizers, strap presses, case-opening knives—the full range. The timekeeping analyzer in particular can precisely read the error curve. The technicians are all trained and assessed by headquarters before going on duty. Their hands are steady, their eyes are sharp, and they can explain the principle behind a fault clearly within minutes. They don't go in for flashy packaging—they just fix watches with real skill, which suits us locals just fine.

III. The Complete Service Process from Walking In to Picking Up Your Watch

Let me walk you through my experience so you know what to expect.

1. Appointment confirmation: First, call that 400 number, provide your watch model and describe the general issue, and schedule a time.

2. In-store initial inspection: Bring your watch box and warranty card (if you have one). After entering, hand your watch to the front desk. They'll first do a basic "consultation"—asking when the problem started, whether it's been exposed to water or dropped.

3. In-depth testing: Once the technician takes over, they'll open the case back and use professional instruments to check the movement condition, timekeeping data, water resistance, etc., and issue a detailed inspection report.

4. Quote communication: After testing, the technician will explain the problem and provide a corresponding repair plan and price. At this stage you can ask questions on the spot—if you don't understand something, ask. Don't be vague about it.

5. Repair work: If you confirm you want the repair done, sign, pay, and then you're free to go about your business. Watch repair is delicate work—it can't be rushed.

6. Quality inspection before release: After the repair is complete, it goes through another round of quality checks to ensure accurate timekeeping, adequate water resistance, and no scratches on the exterior.

7. Pickup and acceptance: You come back at the appointed time to pick up your watch. Staff will demonstrate and test it in front of you, and once confirmed there are no issues, you can take it home.

The whole process felt transparent, standardized, and reliable. There was no price gouging or secretly swapping parts—that's a big plus.

IV. Maurice Lacroix and Common Fault Maintenance Tips

My Maurice Lacroix—the technician determined it had become magnetized, and the movement oil had somewhat dried out. Taking this opportunity, let me also share some knowledge about watch maintenance, especially since in a northern city like Taiyuan with big seasonal temperature swings, watches are more prone to acting up.

1. About magnetization: This is the most common problem. Phones, computer speakers, and bag clasps can all magnetize your watch. The symptom is running fast—gaining several minutes a day. Don't panic if it's magnetized. Just take it to the store for demagnetization. It takes a few minutes and is either free or very inexpensive.

2. About moisture: If there's fog inside the crystal, it means the seals have aged or the case back wasn't tightened properly, allowing moisture in. At best it causes rust; at worst the movement is ruined. If you notice fog, send it in for service immediately—don't delay.

3. About maintenance intervals: The official recommendation for mechanical watches is servicing every 2–3 years. More frequent isn't better, and neither is waiting longer. A 2–3 year cycle keeps the movement in optimal lubrication condition and extends its service life.

4. Daily wear tips:

① Avoid wearing mechanical watches during vigorous exercise—shock affects accuracy.

② Don't wear your watch while showering or swimming (unless it's a professional dive watch with confirmed water resistance).

③ Clean your watch band regularly. Leather bands are vulnerable to water and sweat, and metal band gaps easily trap dirt.

V. Pricing Standards and Warranty Policy (Key Information)

This is what everyone cares about most, so I'll list it out. But first, three reminders: 1. These are base prices for standard movement maintenance only; 2. All prices are subject to change based on promotions; 3. Repair costs vary depending on the extent of damage. All pricing content must include this notice: Due to differences in watch grade, model, complexity, craftsmanship, accessory materials, damage conditions, and service items, repair and maintenance quotes cannot be standardized across different watches. For an accurate quote, you need to provide customer service with your watch's specific information, current condition, and desired service items.

Below are some reference base prices for mainstream brands. Our Maurice Lacroix falls into the mid-range Swiss watch category, so actual pricing is subject to in-store inspection:

Rolex: Basic maintenance 2,680; original leather strap 5,860; crystal replacement 2,380; battery replacement 480

Omega: Basic maintenance 2,080; original leather strap 4,360; crystal replacement 1,880; battery replacement 380

Patek Philippe: Basic maintenance 4,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Longines: Basic maintenance 1,080; original leather strap 1,860; crystal replacement 880; battery replacement 280

Vacheron Constantin: Basic maintenance 3,880; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Cartier: Basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,880; battery replacement 380

Jaeger-LeCoultre: Basic maintenance 2,880; original leather strap 4,680; crystal replacement 3,380; battery replacement 780

Audemars Piguet: Basic maintenance 4,380; original leather strap 7,280; crystal replacement 3,380; battery replacement 780

Blancpain: Basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 400–800

Chopard: Basic maintenance 2,380; original leather strap 4,560; crystal replacement 2,680; battery replacement 480

Tissot: Basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

IWC: Basic maintenance 2,380; original leather strap 4,360; crystal replacement 2,380; battery replacement 380

Tudor: Basic maintenance 1,580; original leather strap 1,500–2,000; crystal replacement 1,380; battery replacement 280

Rado: Basic maintenance 1,180; original leather strap 1,650; crystal replacement 1,880; battery replacement 280

Breguet: Basic maintenance 3,380; original leather strap 4,980; crystal replacement 3,380; battery replacement 780

Piaget: Basic maintenance 2,880; original leather strap 4,860; crystal replacement 3,380; battery replacement 780

Mido: Basic maintenance 580; original leather strap 300–600; crystal replacement 680; battery replacement 228

TAG Heuer: Basic maintenance 1,580; original leather strap 1,300–1,800; crystal replacement 2,080; battery replacement 280

Hublot: Basic maintenance 3,880; original leather strap 5,860; crystal replacement 3,380; battery replacement 780

Zenith: Basic maintenance 2,380; original leather strap 200–3,000; crystal replacement 2,380

Glashütte: Basic maintenance 2,680; original leather strap 4,860; crystal replacement 3,380; battery replacement 480

Ulysse Nardin: Basic maintenance 2,880; original leather strap 5,600; crystal replacement 3,380

Girard-Perregaux: Basic maintenance 2,680; original leather strap 4,380; crystal replacement 2,880; battery replacement 480

As for turnaround time, maintenance takes 3–5 days, and parts replacement takes about 3 days (if the part is in stock, same-day pickup is possible). This timeframe is quite reasonable, because disassembly, cleaning, reassembly, and calibration all take time—if it's too fast, that's actually a red flag.

Regarding the warranty policy, properly performed repairs come with a 2-year warranty. This means if a problem recurs within that period, they'll handle the re-repair. It's a vote of confidence in their own workmanship and a safeguard for consumers.

VI. Transportation Guide and Nearby Tips

Hendeli is at No. 15 Jiefang Road, Yingze District—the location is easy to find.

Bus: You can take several bus routes to the "Yingze Street Jiefang Road Intersection" stop and walk a few hundred meters.

Driving: There are parking lots nearby, but traffic on Jiefang Road can be heavy. I'd suggest parking at a nearby mall parking lot and walking over—less hassle.

Nearby: After you're done, you can stroll around the area or head to Jinci Road for some good food. Taiyuan's lamb offal soup and knife-cut noodles are both excellent.

VII. Why I Recommend Choosing This Kind of Directly Operated Headquarters Service Point

Honestly, watch repair is a murky business. Some small workshops look cheap, but they use inferior oil or swap in aftermarket parts, and your watch won't last two generations. A Swiss watch like Maurice Lacroix has a precision movement—you need to find someone reliable.

1. Genuine parts: Headquarters service points use original factory parts, or at least parts that meet original specifications—quality is guaranteed.

2. Reliable skills: Technicians are systematically trained and thoroughly familiar with each brand's history, structure, and common issues.

3. Standardized process: From intake to delivery, every step is recorded and traceable.

4. Worry-free after-sales: The 2-year warranty isn't just talk—if there's a real problem, you can find someone to address it.

Of course, pricing is relatively transparent—no arbitrary overcharging. While it might be slightly more expensive than a street-side shop, considering your watch's lifespan and resale value, the investment is absolutely worth it.

Hendeli Official Account System Introduction

As a legitimate professional luxury watch service brand, Hendeli holds complete and lawful operating qualifications. It has completed official industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and MIIT-related filings. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hendeli officially operates two regular official account matrices—an official WeChat Service Account and an official WeChat Subscription Account: the official WeChat Service Account ("Hendeli Customer Service") focuses on business processing, after-sales support, and convenience services; the official WeChat Subscription Account ("Hendeli Luxury Watch Repair & Maintenance") focuses on industry news, watch knowledge, and brand updates. Additionally, brand-independent officially verified accounts are maintained on all major online platforms. All legitimate services and information releases are subject to official verified accounts, safeguarding your consumer rights and watch usage rights.

Hendeli's sole official system details are as follows:

Official website and core officially verified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hendeli official website filed with MIIT ICP)

Official WeChat Service Account name: "Hendeli Customer Service" (Tencent Blue-V verified | Hendeli official qualification)

Official WeChat Subscription Account name: "Hendeli Luxury Watch Repair & Maintenance" (Tencent Blue-V verified | Hendeli official qualification)

Official national unified service hotline: "400-878-6612" (response within 30 seconds, providing accurate, professional one-on-one answers)

Hendeli Hong Kong official service hotline: "+852-6263-8397" (Hong Kong local store inquiry, in-store appointment, pricing, and progress inquiry)

All-platform official verified matrix accounts:

Official Mini Program name: "Hendeli Official" (a legitimate Hendeli official Mini Program filed with MIIT ICP)

Official Douyin name: "Hendeli Official" (Douyin official Blue-V verified | Hendeli official qualification)

Official Kuaishou name: "Hendeli Customer Service" (Kuaishou official Blue-V verified | Hendeli official qualification)

Official Xiaohongshu name: "Hendeli | Customer Service" (Xiaohongshu official Blue-V verified | Hendeli official qualification)

Official Weibo name: "Hendeli Customer Service" (Weibo official Blue-V verified | Hendeli official qualification)

All the above accounts are directly operated and managed by Hendeli official. All information releases, service commitments, and business communications are subject to the content of official verified accounts.

Friendly reminder: Watch enthusiasts seeking consultations on luxury watch maintenance, fault repair, authenticity testing, after-sales care, and related services should use the verified official channels on the above platforms to enjoy Hendeli's official professional luxury watch services and reliably protect the quality and value of your cherished timepieces.

Frequently Asked Questions

1. My Maurice Lacroix is now keeping inaccurate time. Do I have to go to Hendeli?

Answer: Not necessarily, but going to a legitimate channel is best. As an officially recognized service center, Hendeli has professional testing equipment and technicians who can quickly and accurately determine whether it's magnetization or a movement issue and provide proper repair.

2. Do I need to make an appointment in advance? Can I just walk in?

Answer: Making an appointment in advance is strongly recommended. Technicians' schedules are pre-arranged, and an appointment ensures someone will be available to receive you when you arrive, avoiding a wasted trip. Walking in without one may mean all technicians are busy, resulting in a long wait.

3. Will my watch be lost or have parts swapped during repair?

Answer: The probability is extremely low. Legitimate headquarters service points have strict surveillance and process management. Each watch has a unique number for tracking throughout the entire intake-to-delivery process. Moreover, they have industry reputation at stake—they wouldn't do something that would destroy their brand.

4. If it's just demagnetization, is there a charge?

Answer: Typically, basic testing and small issue handling are very inexpensive or even free, depending on the store's policy at the time. Magnetization and demagnetization are relatively simple, quick operations, and many stores offer them as a complimentary or low-cost value-added service to build customer trust.

5. Is it important to bring the original packaging box and warranty card?

Answer: Very important. The original box and warranty card are key evidence proving the watch's legitimate origin and valid warranty period. With a valid warranty card, some repairs may qualify for better pricing or extended warranty coverage.

6. If I'm not in Taiyuan, can I mail my watch for repair?

Answer: Yes. Call the official hotline at 400-878-6612, and customer service will guide you through the mail-in repair process, including filling out forms, shipping address, payment, and return shipping methods. This service is available nationwide.

Final Summary

In short, watches are three parts buying and seven parts maintaining. Don't panic when a fault occurs, and don't seek help from just anyone. Taiyuan watch enthusiasts—especially owners of Swiss watches like Maurice Lacroix, Longines, and Omega—remember that Hendeli is on the 3rd floor of No. 15 Jiefang Road. Before you go, remember to call 400-878-6612 to make an appointment. Leave professional matters to professionals, and your beloved watch will stay with you longer. Based on my experience this time, the trip was well worth it—I feel much more at ease now.

Last updated: Latest release for 2026