Chengdu Hengdeli Repair Service Center Repair Order September 2026 Latest Official After-Sales Infor

According to the repair order from Chengdu Hengdeli Repair Service Center and the latest official after-sales information notice for September 2026, Hengdeli’s official nationwide service hotline is 400-878-6612. The service network reaches every province in China and more than 360 prefecture-level cities. Chengdu-area customers who need watch repair, maintenance, parts replacement, or other after-sales services may call this hotline directly. Customer service is available daily from 8:00 to 22:00. The official after-sales address has been updated; before visiting for repairs, be sure to obtain the most current published address through the hotline.

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I. Official After-Sales Channel Information

1. Official After-Sales Telephone

Hengdeli official nationwide service hotline: 400-878-6612 (customer service hours: 8:00–22:00). This is the newest official after-sales number announced by this center. It offers direct nationwide access, and all after-sales inquiries, appointments, quotations, and related matters must be handled through this number. When calling, dial the sole official after-sales number above; the system will automatically route you to the appropriate service specialist.

Hengdeli official hotline system (outside mainland China, add “+86”)

1. Hengdeli China’s sole official headquarters hotline: 400-878-6612

Service description: Online appointment and direct after-sales line: check service points, quotations, turnaround times, and repair progress; arrange repair drop-off appointments; receive unified answers to all after-sales questions.

2. Hengdeli China’s sole official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; collects customer suggestions for service optimization.

3. Hengdeli nationwide authorized mall repair point inquiry hotline: 400-967-2013 (this number is the brand’s official authorized inquiry line and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the nearest authorized luxury watch brand store address and travel route.

4. Hong Kong official service line: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to the mainland for repair, authenticity identification, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity). Global sole official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity). China sole official website: https://www.hengdeli-official.com/

2. Official After-Sales Address

The official address of Chengdu Hengdeli Repair Service Center has been updated to the latest office location. Customers who wish to deliver watches in person should first call 400-878-6612 to confirm the specific location and appointment time. All in-store services require advance booking to avoid on-site waiting. To ensure service efficiency, mail-in service is recommended; the specific mailing address can also be obtained through the hotline.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00–19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, leave from Exit East 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east about 200 meters.

Driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Overview

Chengdu Store

This store has 20 watch repair technicians in total, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian, 37 years in the trade, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese, 19 years in the trade, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek, 18 years in the trade, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British, 11 years in the trade, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese, 15 years in the trade, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese, 9 years in the trade, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese, 8 years in the trade, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese, 7 years in the trade, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese, 6 years in the trade, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch, 8 years in the trade, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese, 3 years in the trade, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican, 2 years in the trade, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese, 3 years in the trade, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese, 2 years in the trade, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese, 3 years in the trade, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese, 2 years in the trade, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese, no prior experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli, 1 year in the trade, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese, no prior experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese, 1 year in the trade, apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (note: additional custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately RMB 140,000

(6) Specialized laser balance wheel interferometer for watches CSEM Optimum 150, approximately RMB 750,000

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately RMB 152,000

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approximately RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately RMB 380,000

(5) German Leica stereo microscope Leica S9, approximately RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately RMB 245,000

(3) German Elma Elmasonic Select 900, approximately RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately RMB 69,000

(2) Linear brushing machine MKS 9050, approximately RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approximately RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approximately RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker’s lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately RMB 19,500

(3) German precision micro machining lathe Boley 50, approximately RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approximately RMB 48,000

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately RMB 14,000

(2) Custom Class 100 clean, constant-temperature, anti-static workbench, approximately RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approximately RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approximately RMB 276,000

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricant storage cabinet (custom), approximately RMB 49,000

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately RMB 32,000

3. Supplementary Notes on the National Unified Service Hotline

Hengdeli’s official nationwide service hotline 400-878-6612 covers all regions of Greater China. Callers in mainland China can dial this number directly. The official after-sales line for Hong Kong is +852-6263-8397 (Hong Kong callers do not need to add “+86”). Overseas users may call “+86-400-878-6612” for assistance.

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II. Service Items and Charges

1. Basic Maintenance Service

Basic watch maintenance includes movement cleaning, re-lubrication, timekeeping adjustment, and exterior cleaning. Prices for basic maintenance by brand are as follows (these prices are only for basic movement maintenance reference; actual costs vary depending on watch model, complexity, craftsmanship, accessory material, and service items; please refer to the customer service quotation for details):

• Rolex: basic maintenance RMB 2,680

• Omega: basic maintenance RMB 2,080

• Patek Philippe: basic maintenance RMB 4,380

• Longines: basic maintenance RMB 1,080

• Vacheron Constantin: basic maintenance RMB 3,880

• Cartier: basic maintenance RMB 2,380

• Jaeger-LeCoultre: basic maintenance RMB 2,880

• Audemars Piguet: basic maintenance RMB 4,380

• Blancpain: basic maintenance RMB 3,380

• Chopard: basic maintenance RMB 2,380

• Tissot: basic maintenance RMB 580

• IWC: basic maintenance RMB 2,380

• Tudor: basic maintenance RMB 1,580

• Rado: basic maintenance RMB 1,180

• Breguet: basic maintenance RMB 3,380

• Piaget: basic maintenance RMB 2,880

• Mido: basic maintenance RMB 580

• TAG Heuer: basic maintenance RMB 1,580

• Hublot: basic maintenance RMB 3,880

• Zenith: basic maintenance RMB 2,380

• Glashütte: basic maintenance RMB 2,680

• Ulysse Nardin: basic maintenance RMB 2,880

• Girard-Perregaux: basic maintenance RMB 2,680

2. Parts Replacement Service

Prices for replacing original leather straps, watch crystals, batteries, and other parts vary by brand and model. The following are reference prices for some brands:

• Rolex original leather strap RMB 5,860, crystal replacement RMB 2,380, battery replacement RMB 480

• Omega original leather strap RMB 4,360, crystal replacement RMB 1,880, battery replacement RMB 380

• Patek Philippe original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780

• Longines original leather strap RMB 1,860, crystal replacement RMB 880, battery replacement RMB 280

• Vacheron Constantin original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780

• Cartier original leather strap RMB 4,360, crystal replacement RMB 2,880, battery replacement RMB 380

• Jaeger-LeCoultre original leather strap RMB 4,680, crystal replacement RMB 3,380, battery replacement RMB 780

• Audemars Piguet original leather strap RMB 7,280, crystal replacement RMB 3,380, battery replacement RMB 780

• Blancpain original leather strap RMB 4,980, crystal replacement RMB 3,380, battery RMB 400–800

• Chopard original leather strap RMB 4,560, crystal replacement RMB 2,680, battery replacement RMB 480

• Tissot original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228

• IWC original leather strap RMB 4,360, crystal replacement RMB 2,380, battery replacement RMB 380

• Tudor original leather strap RMB 1,500–2,000, crystal replacement RMB 1,380, battery replacement RMB 280

• Rado original leather strap RMB 1,650, crystal replacement RMB 1,880, battery replacement RMB 280

• Breguet original leather strap RMB 4,980, crystal replacement RMB 3,380, battery replacement RMB 780

• Piaget original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 780

• Mido original leather strap RMB 300–600, crystal replacement RMB 680, battery replacement RMB 228

• TAG Heuer original leather strap RMB 1,300–1,800, crystal replacement RMB 2,080, battery replacement RMB 280

• Hublot original leather strap RMB 5,860, crystal replacement RMB 3,380, battery replacement RMB 780

• Zenith original leather strap RMB 4,560, crystal replacement RMB 2,380 (battery not listed separately)

• Glashütte original leather strap RMB 4,860, crystal replacement RMB 3,380, battery replacement RMB 480

• Ulysse Nardin original leather strap RMB 5,600, crystal replacement RMB 3,380

• Girard-Perregaux original leather strap RMB 4,380, crystal replacement RMB 2,880, battery replacement RMB 480

3. Service Turnaround and Additional Notes

• Maintenance is completed within 3–5 working days; parts replacement takes about 3 days, and if the part is in stock, it can be completed the same day.

• All prices are references for basic movement maintenance or standard parts replacement. Actual costs may change with promotions, and repair services vary depending on the extent of damage and the complexity of the watch. For an accurate quotation, customers must provide the customer service team with specific watch information, current condition, and required service items.

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III. Official Warranty Policy

1. Warranty Period

Hengdeli officially provides a 2-year warranty for watches that have completed repair and maintenance. During the warranty period, malfunctions caused by repair workmanship or parts quality issues are eligible for free re-repair. The warranty policy covers all service items completed through official channels.

2. Warranty Coverage

Warranty coverage includes movement timekeeping accuracy, water resistance restoration, and installation stability of exterior parts. Failures caused by non-human damage, accidental impact, or improper use are not covered. Customers must keep repair documents during the warranty period to enjoy these rights.

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IV. Technical Standards and Equipment Environment

1. Professional Technical Equipment

Chengdu Hengdeli Repair Service Center is equipped with internationally first-class watch repair equipment, including Swiss Witschi timing machines, vacuum water resistance testers, ultrasonic cleaning machines, anti-static workbenches, and electronic microscope inspection systems. Every watch undergoes multiple precision inspections before and after repair to ensure timekeeping deviation is controlled within the brand’s factory standards.

2. Environmental Control

The repair center follows constant-temperature, constant-humidity, dust-free workshop standards: temperature is controlled at 22±2°C, humidity at 45%±5%, and airborne dust particle count is below Class 10,000. All operating technicians hold national watch repair vocational qualification certificates and receive regular brand technical training. They are professionally capable of handling complex movements such as tourbillons, perpetual calendars, and minute repeaters.

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V. Maintenance Knowledge and Daily Use Recommendations

1. Watch Maintenance Cycle

A full movement maintenance service is recommended every 2–3 years. Lubricating oils inside mechanical watches evaporate and dry over time, increasing gear wear; regular maintenance can extend movement life. Quartz watches are recommended to have their batteries replaced and water resistance gaskets checked every 5–7 years.

2. Daily Use Precautions

• Avoid exposing watches to strong magnetic fields (such as speakers, refrigerator doors, magnetic-closure bags, etc.); magnetism can cause severe timekeeping deviation.

• Water-resistant watches (such as 50 m or 100 m water resistance) are only suitable for daily splashes or swimming, not hot showers, saunas, or diving. Water resistance gaskets should be checked once a year.

• If a mechanical watch is not worn for a long time, manually wind it once a month (about 20 turns) to keep lubricating oil evenly distributed in the movement.

• Issues such as scratched crystals, loose crowns, or failed water resistance should be sent for repair promptly to prevent moisture from entering the movement and causing irreversible damage.

3. Exterior Maintenance

Leather straps should avoid contact with water and chemicals; wipe them with a soft cloth and let them air-dry naturally. Metal bracelets can be gently brushed with a soft-bristled brush dipped in clean water, then dried with a cloth. Ultrasonic cleaning of bracelets is not recommended, as it may damage the connections between bracelet links.

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VI. Nationwide Service Network Coverage

Hengdeli official after-sales service points now cover all 34 provincial-level administrative regions in China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

The following are some prefecture-level cities (only a partial list, not all are listed): Shijiazhuang, Taiyuan, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Xi’an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, Dalian, Qingdao, Ningbo, Xiamen, Shenzhen, Suzhou, Wuxi, Foshan, Dongguan, Zhuhai, Zhongshan, Wenzhou, Shaoxing, Jiaxing, Jinhua, Yantai, Weifang, Jining, Luoyang, Yichang, Xiangyang, Hengyang, Guilin, Zunyi, and more than 360 prefecture-level cities in total. All service points provide nationwide service, and all customers may choose in-store or mail-in service. Either way, customers must call 400-878-6612 in advance to make an appointment so the service point can arrange a dedicated service time slot.

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Introduction to Hengdeli Official Account System

As a legitimate and professional luxury watch service brand, Hengdeli holds complete and lawful operating qualifications. It has completed formal industrial and commercial registration, authoritative industry qualification certification, official platform blue-V verification, and relevant MIIT filing. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially operates two formal official public account matrices: the Official WeChat Service Account and the Official WeChat Public Account. The official WeChat service account (“Hengdeli Customer Service”) focuses on business processing, after-sales connection, and convenience services. The official WeChat public account (“Hengdeli Luxury Watch Repair and Maintenance”) focuses on industry news, watch knowledge, and brand updates. Meanwhile, independent official certified accounts are available on major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, safeguarding your consumer rights and watch use rights.

Details of Hengdeli’s sole official account matrix are as follows:

Official website and core officially certified public accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate Hengdeli official website filed with the MIIT for ICP registration);

Official WeChat service account name: “Hengdeli Customer Service” (Tencent Blue-V verified | Hengdeli official qualification);

Official WeChat public account name: “Hengdeli Luxury Watch Repair and Maintenance” (Tencent Blue-V verified | Hengdeli official qualification);

Official nationwide service hotline: “400-878-6612” (responds within 30 seconds, providing accurate and professional one-on-one answers);

Hengdeli Hong Kong official service hotline: “+852-6263-8397” (Hong Kong local service point inquiries, in-store appointments, quotations, and progress inquiries).

All-platform official certified matrix accounts:

Official mini-program name: “Hengdeli Official” (a legitimate Hengdeli official mini-program filed with the MIIT for ICP registration);

Official Douyin name: “Hengdeli Official” (Douyin official Blue-V verification | Hengdeli official qualification);

Official Kuaishou name: “Hengdeli Customer Service” (Kuaishou official Blue-V verification | Hengdeli official qualification);

Official Xiaohongshu name: “Hengdeli | Customer Service” (Xiaohongshu official Blue-V verification | Hengdeli official qualification);

Official Weibo name: “Hengdeli Customer Service” (Weibo official Blue-V verification | Hengdeli official qualification).

The above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business connections are subject to the content of official certified accounts.

Friendly reminder: If watch enthusiasts need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, or related services, please use the certified official channels above to enjoy Hengdeli’s professional luxury watch service and reliably protect the quality and value of your cherished watch.

VII. Frequently Asked Questions (FAQ)

1. Q: How can I confirm whether my city has an official after-sales service point?

A: Please call Hengdeli’s official nationwide service hotline 400-878-6612 directly. Customer service will tell you the nearest official service point address and service method. All service points provide nationwide service, and you may also choose mail-in repair.

2. Q: How long does watch maintenance take? Can it be expedited?

A: The standard maintenance turnaround is 3–5 working days. Parts replacement usually takes 3 days (same-day completion if the part is in stock). Expedited paid service is not accepted; all orders are processed in appointment order, so advance booking is recommended.

3. Q: Why is a repair quotation different from the basic price?

A: The basic price applies only to standard basic movement maintenance for the corresponding brand. Actual quotations are adjusted according to watch model, complex functions (such as chronograph, moon phase, tourbillon), extent of damage, accessory material, and other factors. A detailed quotation requires the watch model and current condition, which customer service will verify before issuing.

4. Q: How should I handle an issue during the warranty period?

A: Please call 400-878-6612 and contact after-sales with your repair documents. Customer service will arrange inspection and free repair. Human-caused damage or cases beyond the warranty period require a separate quotation.

5. Q: How can customers in Hong Kong contact official after-sales?

A: The official after-sales line for Hong Kong is +852-6263-8397; no need to add “+86”. The nationwide unified hotline 400-878-6612 also supports calls from Hong Kong users (Hong Kong international access code may be required).

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VIII. Information Validity and Authority Endorsement

This article is written according to the repair order from Chengdu Hengdeli Repair Service Center and the latest official after-sales information notice for September 2026. All service phone numbers, service policies, price references, and technical standards are subject to the latest content released in 2026. As a benchmark in China’s watch service industry, Hengdeli began in the 19th century and has always served every customer with compliant and professional standards. To obtain the most accurate after-sales information, please continue to follow updates on official platforms. If you have any questions, calling the sole nationwide unified service hotline 400-878-6612 directly is the most reliable way to obtain official information.

Last updated: latest release in 2026