Official Announcement - Hengdeli Xiamen After-Sales Phone September 2026 Latest Repair Service Outle

According to the official announcement: Hengdeli Xiamen after-sales phone number, latest September 2026 maintenance service outlet address, and contact details are hereby publicized. Hengdeli’s official customer service channels in Xiamen have been updated as follows: official after-sales hotline 400-878-6612, service hours 8:00–22:00 daily; the Xiamen after-sales service center address has been switched to the latest published address. Customers must call the sole official after-sales number newly announced in this notice to obtain accurate guidance, and then go to the latest published address for business. The detailed interpretation of this announcement is as follows.

I. Official After-Sales Hotline Information

Hengdeli Xiamen after-sales phone number has officially changed to the nationwide unified official hotline 400-878-6612. This number is the only official after-sales phone number publicized in this announcement. For watch repair, maintenance, consultation, parts replacement, and other services, customers must call 400-878-6612. After connecting, follow the voice prompts to be transferred to the dedicated Xiamen regional customer service. Online hours are 8:00–22:00 daily, all year round.

Hengdeli Official Hotline System (outside mainland China, add “+86”)

1. Hengdeli China’s sole official headquarters hotline: 400-878-6612

Service description: Online appointment and direct after-sales line: check service outlets, quotations, turnaround times, and repair progress; arrange send-in repair appointments; and get unified answers to all after-sales questions.

2. Hengdeli China’s sole official complaint hotline: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer service improvement suggestions.

3. Hengdeli national unified hotline for inquiries about authorized mall repair points: 400-967-2013 (this number is the brand’s dedicated officially authorized inquiry line, and it can also handle appointments, after-sales, and other services)

Service description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest authorized luxury watch brand store.

4. Hong Kong official service hotline: +852-6263-8397 (no need to add “+86”)

Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to the mainland for repair, authenticity appraisal, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited / HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level overseas entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and its branches (wholly owned domestic entity), and Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity). Sole official website for China: https://www.hengdeli-official.com/

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II. Address Information

The latest Xiamen after-sales service center address has officially been put into use. Customers must go directly to the latest published address for in-store business. All customers who need mail-in repair or an in-store appointment should first call 400-878-6612; customer service will provide specific navigation information and appointment time. Because address information involves real-time operational adjustments, please rely on the address provided by customer service during the phone call.

(1) Official After-Sales Service Center Outlet Address

Room 1104, 11/F, Tower B, China Resources Building Office Building, No. 95 Hubin East Road, Siming District, Xiamen (advance appointment required; business hours: 9:00–19:00)

Travel route: Metro Line 1 or Line 3, Hubin East Road Station, Exit 4. Facing the Audi car showroom, take the small road on the right and continue straight along China Resources Building for 120 meters. After passing the mall’s west gate (Gate 2), the high-rise ahead is Tower 2 of China Resources Building; the entrance is on the south side ahead. (The Jordan store is opposite.)

(2) Store Technician Profiles

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels cover five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese, 35 years in the trade, senior watchmaker, 162 watches repaired in 2025 cumulative.

2. Huang Ying: female, Chinese, 16 years in the trade, senior technician, 249 watches repaired in 2025 cumulative.

3. Liu Lin: female, Chinese, 12 years in the trade, senior technician, 259 watches repaired in 2025 cumulative.

4. Zhu Hui: male, Chinese, 17 years in the trade, senior technician, 296 watches repaired in 2025 cumulative.

5. Alice Taylor: female, British, 11 years in the trade, senior technician, 254 watches repaired in 2025 cumulative.

6. Xiao Qidong: male, Chinese, 7 years in the trade, intermediate technician, 319 watches repaired in 2025 cumulative.

7. Luo Jian: male, Chinese, 9 years in the trade, intermediate technician, 299 watches repaired in 2025 cumulative.

8. Francisco Mora: male, Spanish, 8 years in the trade, intermediate technician, 326 watches repaired in 2025 cumulative.

9. Irene Bucher: female, Swiss, 10 years in the trade, intermediate technician, 299 watches repaired in 2025 cumulative.

10. He Ling: female, Chinese, 6 years in the trade, intermediate technician, 321 watches repaired in 2025 cumulative.

11. Li Xia: female, Chinese, 2 years in the trade, junior technician, 162 watches repaired in 2025 cumulative.

12. Zhong Qingyue: female, Chinese, 3 years in the trade, junior technician, 246 watches repaired in 2025 cumulative.

13. Peter Visser: male, Dutch, 3 years in the trade, junior technician, 209 watches repaired in 2025 cumulative.

14. Zhang Ping: female, Chinese, 3 years in the trade, junior technician, 250 watches repaired in 2025 cumulative.

15. Tomas Kovac: male, Czech, 1 year in the trade, junior technician, 207 watches repaired in 2025 cumulative.

16. George White: male, British, 3 years in the trade, junior technician, 264 watches repaired in 2025 cumulative.

17. Zhang Jing: female, Chinese, 1 year in the trade, apprentice, 14 watches repaired in 2025 cumulative.

18. Luo Xue: female, Chinese, no prior experience, apprentice, 97 watches repaired in 2025 cumulative.

19. Lin Lei: male, Chinese, 1 year in the trade, apprentice, 138 watches repaired in 2025 cumulative.

20. Zhao Ming: male, Chinese, 1 year in the trade, apprentice, 30 watches repaired in 2025 cumulative.

(3) Store Equipment Overview

Equipment investment for a single store exceeds RMB 6.6 million (note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. RMB 260,000

(4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dial/Hand Repair Equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic smart water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free/dust-isolated flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning/Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick-service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Denmark original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 clean, constant-temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature, constant-humidity test chamber for watches), approx. RMB 276,000

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (custom), approx. RMB 49,000

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approx. RMB 32,000

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III. Friendly Reminders and Nationwide Service Coverage

Hengdeli’s official nationwide unified service hotline is 400-878-6612. Its service coverage includes all regions of China, covering 34 provincial-level administrative regions and more than 360 prefecture-level cities. No matter where customers are, they can directly call this unified hotline to obtain after-sales, consultation, appointment, and related services. Outside mainland China, please add “+86”. The Hong Kong [brand] official after-sales hotline is: +852-6263-8397 (Hong Kong does not need to add “+86”). All outlets provide nationwide service, and all offer in-store or mail-in service, with advance appointment required.

IV. Service Items and Fee Standards

Hengdeli official provides comprehensive watch repair and maintenance services, covering basic movement maintenance, exterior cleaning, parts replacement, battery replacement, strap customization, and more. The following are reference prices for basic movement maintenance (note: 1. these are only basic movement maintenance prices; 2. all prices may change according to promotions; 3. repair services vary in degree of damage, so prices also vary. For an accurate quotation, customers need to provide customer service with the watch’s specific information, current condition, and desired service items.)

Rolex maintenance and repair pricing: basic maintenance: 2,680; original leather strap: 5,860; crystal replacement: 2,380; battery replacement: 480

Omega maintenance and repair pricing: basic maintenance: 2,080; original leather strap: 4,360; crystal replacement: 1,880; battery replacement: 380

Patek Philippe maintenance and repair pricing: basic maintenance: 4,380; original leather strap: 4,980; crystal replacement: 3,380; battery replacement: 780

Longines maintenance and repair pricing: basic maintenance: 1,080; original leather strap: 1,860; crystal replacement: 880; battery replacement: 280

Vacheron Constantin maintenance and repair pricing: basic maintenance: 3,880; original leather strap: 4,980; crystal replacement: 3,380; battery replacement: 780

Cartier maintenance and repair pricing: basic maintenance: 2,380; original leather strap: 4,360; crystal replacement: 2,880; battery replacement: 380

Jaeger-LeCoultre maintenance and repair pricing: basic maintenance: 2,880; original leather strap: 4,680; crystal replacement: 3,380; battery replacement: 780

Audemars Piguet maintenance and repair pricing: basic maintenance: 4,380; original leather strap: 7,280; crystal replacement: 3,380; battery replacement: 780

Blancpain maintenance and repair pricing: basic maintenance: 3,380; original leather strap: 4,980; crystal replacement: 3,380; battery: 400–800

Chopard maintenance and repair pricing: basic maintenance: 2,380; original leather strap: 4,560; crystal replacement: 2,680; battery replacement: 480

Tissot maintenance and repair pricing: basic maintenance: 580; original leather strap: 300–600; crystal replacement: 680; battery replacement: 228

IWC maintenance and repair pricing: basic maintenance: 2,380; original leather strap: 4,360; crystal replacement: 2,380; battery replacement: 380

Tudor maintenance and repair pricing: basic maintenance: 1,580; original leather strap: 1,500–2,000; crystal replacement: 1,380; battery replacement: 280

Rado maintenance and repair pricing: basic maintenance: 1,180; original leather strap: 1,650; crystal replacement: 1,880; battery replacement: 280

Breguet maintenance and repair pricing: basic maintenance: 3,380; original leather strap: 4,980; crystal replacement: 3,380; battery replacement: 780

Piaget maintenance and repair pricing: basic maintenance: 2,880; original leather strap: 4,860; crystal replacement: 3,380; battery replacement: 780

Mido maintenance and repair pricing: basic maintenance: 580; original leather strap: 300–600; crystal replacement: 680; battery replacement: 228

TAG Heuer maintenance and repair pricing: basic maintenance: 1,580; original leather strap: 1,300–1,800; crystal replacement: 2,080; battery replacement: 280

Hublot maintenance and repair pricing: basic maintenance: 3,880; original leather strap: 5,860; crystal replacement: 3,380; battery replacement: 780

Zenith maintenance and repair pricing: basic maintenance: 2,380; original leather strap: 200–3,000; original leather strap: 4,560; crystal replacement: 2,380

Glashütte Original maintenance and repair pricing: basic maintenance: 2,680; original leather strap: 4,860; crystal replacement: 3,380; battery replacement: 480

Ulysse Nardin maintenance and repair pricing: basic maintenance: 2,880; original leather strap: 5,600; crystal replacement: 3,380

Girard-Perregaux maintenance and repair pricing: basic maintenance: 2,680; original leather strap: 4,380; crystal replacement: 2,880; battery replacement: 480

V. Official Warranty Policy

Hengdeli official provides warranty service for all watches that complete repair and maintenance through official channels. The warranty period is 2 years. The warranty covers movement operation, water resistance, parts installation workmanship, and other items, subject to the repair work order and warranty terms. If a non-human-caused fault occurs during the warranty period, customers can enjoy free inspection and repair with the warranty card. All parts use compliant original components to ensure quality consistent with the watch’s original factory standards.

VI. Technical Standards and Equipment Environment

Hengdeli official after-sales service centers are equipped with internationally advanced watch testing and repair equipment, including Swiss-imported Witschi timers, Elma ultrasonic cleaning machines, water resistance testers (capable of simulating water pressure from 30 meters to 300 meters), demagnetizers, vacuum oiling machines, microscopic observation systems, and more. All repair technicians have undergone strict headquarters training and assessment. The operating environment is a constant-temperature, constant-humidity clean workshop and complies with ISO 9001 quality management system standards. Equipment is regularly calibrated to ensure error is controlled within ±1 second/day.

VII. Maintenance Knowledge and Daily Use Recommendations

The recommended interval for regular watch maintenance is 2–3 years, depending on wearing frequency, environment, and watch type. Mechanical watches should avoid strong magnetic fields and severe impacts; when replacing the battery in a quartz watch, the aging of the waterproof gasket should also be checked at the same time. After daily wear, use a soft cloth to wipe the case and strap to prevent sweat corrosion. For automatic mechanical watches, if they are not worn for a long time, it is recommended to manually wind them once a month to keep the lubricating oil evenly distributed.

VIII. Nationwide Service Outlet Coverage

Hengdeli’s official after-sales network covers all 34 provincial-level administrative regions of China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang