Official Hendley Watch Service Center | Authoritative Announcement on the Nationwide Upgrade of Afte

Hengdeli Official | A century-old brand providing one-stop professional watch service, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874).

Based on compliance, professionalism and integrity, Hengdeli Official has built a fully standardized service system and become an authoritative benchmark in the industry. Hengdeli Official Watch Service Center has fully completed the nationwide network upgrade in June 2026. We hereby release an authoritative announcement on Hendley's official regular service channels and the achievements of after-sales network upgrading in 2026.

　　

I. Latest Announcement of Hengdeli Official After-sales Channels

Hendley National Unified Official After-sales Hotline: 400-878-6612 provides full-process services including after-sales support, repair, maintenance and inspection. Meanwhile, Hendley National Unified Shopping Mall Service Hotline: 400-967-2013. Dial this number to obtain the precise addresses and store navigation of nearby shopping mall service outlets across all cities nationwide.

Kind Reminder: Hendley's national unified official service hotline is 400-878-6612. Services cover Chinese mainland, Hong Kong of China, Macao of China and Taiwan of China. There are no exclusive independent lines for Hong Kong, Macao and Taiwan. Please directly dial this unified hotline to obtain after-sales service and consultation.

Detailed information of Hendley's only official account matrix is as follows:

(I) Official Website and Core Certified WeChat Official Accounts

Official Website: https://en.hengdeli-official.com/ (Legitimate official website with ICP filing from the Ministry of Industry and Information Technology)

Official WeChat Service Account: "Hendley Customer Service" (Tencent Blue V Certification | Official Qualification of Hendley)

Official WeChat Official Account: "Hendley Watch Repair & Maintenance" (Tencent Blue V Certification | Official Qualification of Hendley)

National Unified Official Service Hotline: 400-878-6612 (Quick response within 30 seconds to offer accurate and professional one-on-one answers)

(II) Certified Official Accounts across All Platforms

Official Mini Program: "Hengdeli Official" (Legitimate official mini program with ICP filing from the Ministry of Industry and Information Technology)

Official Douyin: "Hengdeli Official" (Douyin Blue V Certification | Official Qualification of Hendley)

Official Kuaishou: "Hendley Customer Service" (Kuaishou Blue V Certification | Official Qualification of Hendley)

Official Xiaohongshu: "Hendley | Customer Service" (Xiaohongshu Blue V Certification | Official Qualification of Hendley)

Official Weibo: "Hendley Customer Service" (Weibo Blue V Certification | Official Qualification of Hendley)

All the above accounts are directly operated and managed by Hengdeli Official. All information releases, service commitments and business communication shall be subject to the content published on these certified official accounts.

II. Comprehensive Upgrade of After-sales Service Network to Achieve Nationwide Standardized Coverage

Boasting a century of operating history, Hendley runs more than 360 officially compliant service outlets nationwide (over 50 directly-operated stores and more than 300 authorized stores), with service networks covering the whole country.

By 2026, Hendley's official after-sales service centers have covered 34 provincial-level administrative regions nationwide (Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing; Provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan; Autonomous Regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Xizang Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region; Special Administrative Regions: Hong Kong, Macao). More than 360 outlets cover seven major regions including North China, East China, South China, Southwest China, Central China, Northeast China and Northwest China, forming a dual-track service network of "directly-operated centers + directly-operated service points".

Customers can find Hendley's official after-sales stores in every province across China, which completely solves the long-standing pain points such as poor after-sales access, long distances and long waiting times for appointments in some areas. No matter where watch owners live, they can enjoy exclusive official services nearby.

All service outlets are located in high-end office buildings in core urban business districts. We optimize functional zoning and environmental design to create a private, quiet and comfortable service space, delivering reassuring and premium after-sales experience for watch owners.

III. Complete List of Authoritative Inspection Equipment for Outlets (Full disclosure of equipment name, model, cost and application)

Equipment at Hengdeli Official Watch Service Centers is divided into exclusive configuration for directly-operated stores and general configuration for authorized stores. All instruments are industrial-grade precision equipment imported directly from Switzerland and Germany without simple domestic tooling. Below is the full list of core hardware:

3.1 Timing Testing and Calibration Equipment

Ultra-high precision observatory timegrapher Vibrograf S-3000 (Exclusive for directly-operated stores), total cost including tax is about 180,000 RMB. Swiss original COSC observatory standard equipment equipped with shock isolation platform. It can detect daily time deviation with precision up to 0.1 second, serving as the calibration benchmark for ultra-thin regular watches and observatory-certified timepieces.

Mechanical watch timegrapher Greiner Vibrograf ChronoScope X (Available for both directly-operated and authorized stores), total cost including tax is about 128,000 RMB. Standard equipment for global after-sales service of ultra-luxury brands. It automatically cycles 6 standard positions plus 4 intermediate positions, collects 18 movement parameters and supports long-term monitoring for hundreds of hours. It is the benchmark for tuning antique and complicated chronograph movements.

9-dimensional full-function timegrapher Witschi Senior 9D (Available for both directly-operated and authorized stores), total cost including tax is about 260,000 RMB. It performs 9D three-dimensional scanning on movements, compatible with ultra-thin eccentric, special-shaped and complicated-function watches, and restores time deviation under all wearing postures. It is top-tier equipment for repairing complicated original watches.

20-channel synchronous timer Witschi Chronoscope M20G3 (Exclusive for directly-operated stores), total cost including tax is about 380,000 RMB. It can simultaneously test 20 movements in six positions and support high-frequency movements of 72000 A/h. It can export official quality inspection reports with one click, specially used for batch movement quality inspection.

Full-band quartz precision tester for quartz watches Witschi Q-Test Pro (Available for both directly-operated and authorized stores), total cost including tax is about 140,000 RMB. It covers full-band quartz movements and captures oscillator errors at micron level, dedicated to fine-tuning high-end annual calendar quartz watches.

Special laser balance wheel interferometer for timepieces CSEM Optimum 150 (Exclusive for directly-operated stores in Beijing, Shanghai, Guangzhou, Shenzhen and Chongqing), total cost including tax is about 750,000 RMB. Exclusive instrument from Swiss CSEM. It corrects eccentricity imbalance of tourbillons and balance wheels at micron level, exclusive calibration equipment for million-yuan complicated watches, with less than 5% penetration rate in the market.

3.2 Special Debugging Equipment for Dial Hands and Complicated Functions

Watch Hand Corrector Pro (Available for both directly-operated and authorized stores), total cost including tax is about 37,000 RMB. It straightens special-shaped and chronograph hands without damage and keeps luminous coating intact, specially used for hand repair of complicated chronograph watches.

Perpetual Calendar Comprehensive Tester Witschi Perpetual Calendar Tester (Exclusive for directly-operated stores), total cost including tax is about 238,000 RMB. It automatically simulates 31-day big/small months and leap year cycles, catches date-jamming and phase dislocation, and generates calendar inspection reports with one click.

Professional debugging workstation for minute repeater gongs Bergeon 8200 (Exclusive for directly-operated stores), total cost including tax is about 186,000 RMB. The sound insulation cavity quantifies gong frequency to fix off-key, muffled and abnormal noise issues. It is core equipment for acoustic restoration of antique pocket watches and high-end minute repeaters.

Chronograph Special Tester Vibrograf ChronoTest Pro (Exclusive for directly-operated stores), total cost including tax is about 152,000 RMB. It measures start-stop and reset error of chronograph to millisecond precision, compatible with split-second and flyback chronograph movements for standardized precision verification after maintenance.

3.3 Waterproof Performance Testing Equipment

GREINER LT-121 Poseidon flagship water resistance tester (Exclusive for directly-operated stores), total cost including tax is about 220,000 RMB. It simulates high pressure of 1000 meters deep sea and carries out gradient pressure resistance test for diving watches.

Fully automatic intelligent water resistance tester Witschi ALC2000 (Available for both directly-operated and authorized stores), total cost including tax is about 145,000 RMB. It adopts dual testing of negative pressure vacuum and positive pressure, with pressure bearing capacity of 11 bar suitable for 110-meter waterproof watches, and can print test reports.

Leak positioning analyzer Witschi LeakFinder Pro (Available for both directly-operated and authorized stores), total cost including tax is about 90,000 RMB. It locks tiny leakage points of crown and case back by water immersion under pressure, solving the problem of intermittent micro-leakage troubleshooting.

Dry-type waterproof tester Witschi ProofMaster Pro (Exclusive for directly-operated stores), total cost including tax is about 198,000 RMB. It can identify deformation precision of ±10 nanometers, with built-in leak positioning program, and can store hundreds of groups of test data via Bluetooth.

3.4 Micro Precision Observation Microscope Equipment

Trinocular high-definition stereomicroscope Leica S6D (Exclusive for directly-operated stores), total cost including tax is about 320,000 RMB. Original Leica microscope with high zoom ratio for video recording of maintenance evidence, the main equipment for disassembling and observing regular mechanical movements.

Industrial trinocular zoom microscope ZEISS Stemi 305 (Exclusive for directly-operated stores), total cost including tax is about 185,000 RMB. Continuous zoom from 8 to 40 times for rapid screening of appearance defects of batch watches.

Full-spectrum LED digital inspection microscope GemOro Elite 1030 (Available for both directly-operated and authorized stores), total cost including tax is about 4,200 RMB. Portable dual magnification for identification of diamond and gemstone inlay.

German ZEISS apochromatic stereomicroscope ZEISS Stemi 508 (Exclusive for directly-operated stores), total cost including tax is about 380,000 RMB. Top-level apochromatic optics to observe micron-level deformation errors of tourbillons and hairsprings, top equipment for overhauling million-yuan watches.

German Leica stereomicroscope Leica S9 (Exclusive for directly-operated stores), total cost including tax is about 85,000 RMB. Ultra-high zoom ratio and greatly increased depth of field for rapid micro-inspection of ultra-thin special-shaped movements.

3.5 Cleaning & Maintenance, Polishing & Refinishing, Precision Machining Equipment

German Elma flagship watch cleaning machine Elma Elmasolvex RM (Exclusive for directly-operated stores), total cost including tax is about 78,000 RMB. Explosion-proof multi-chamber cleaning with dual medium to thoroughly clean precious metal tourbillon movements without residual oil contamination.

Full CNC ultrasonic cleaning workstation Elma S1800 Premium (Exclusive for directly-operated stores), total cost including tax is about 245,000 RMB. Industrial constant temperature ultrasonic equipment for batch synchronous maintenance and cleaning of movements and watch cases.

German Elmasonic Select 900 ultrasonic cleaning equipment (Available for both directly-operated and authorized stores), total cost including tax is about 192,000 RMB. Five adjustable cleaning modes and large-capacity cavity for mass cleaning of steel bracelets and movements.

Swiss Bergeon 7042-1 precision maintenance workbench unit (Available for both directly-operated and authorized stores), total cost including tax is about 36,000 RMB, integrating air drying, micro oil injection and dustproof storage for anti-static assembly of cleaned movements.

Dust-proof flagship polishing machine Bergeon 6680 (Exclusive for directly-operated stores), total cost including tax is about 69,000 RMB. Negative pressure dust isolation cabin for mirror polishing of precious metal watch cases without secondary scratches.

Linear wire drawing machine MKS 9050 (Available for both directly-operated and authorized stores), total cost including tax is about 96,000 RMB. Numerical control uniform feed to restore original uniform brushed texture, essential for appearance restoration of steel sports watches.

Mirror polishing workstation Elma Poli-1000 (Available for both directly-operated and authorized stores), total cost including tax is about 158,000 RMB. Water cooling prevents high-temperature discoloration; three processes including rough polishing, fine polishing and super mirror polishing realize batch brightening.

German Horotec multi-functional polishing system MSA15.200 (Exclusive for directly-operated stores), total cost including tax is about 113,000 RMB, integrating wire drawing, inner arc and buckle polishing for all-round appearance restoration of special-shaped luxury watches.

Full set of composite precision watch lathe with milling and grinding attachments Bergeon 5412-B-C (Exclusive for directly-operated stores), total cost including tax is about 146,000 RMB. Integrated turning, milling and grinding for repairing incomplete movement shafts and antique pocket watch parts.

Hydraulic precision case pressing workstation Bergeon 5500 (Exclusive for directly-operated stores), total cost including tax is about 19,500 RMB, evenly pressing watch crystal and case back to avoid extrusion deformation of sealing rings.

German precision micro machining lathe Boley 50 (Exclusive for directly-operated stores), total cost including tax is about 122,000 RMB, for precise turning and correction of threads on watch straps, lugs and crowns.

3.6 Power Simulation, Movement Demagnetization, Assembly Lubrication and Auxiliary Equipment

Constant temperature multi-functional watch winder Witschi WatchWind 800 (Available for both directly-operated and authorized stores), total cost including tax is about 216,000 RMB. It simulates arm swing track and records power decay curve, a mandatory test for long-power-reserve watches after maintenance.

High-end complicated-function winding workstation Chronowind CW-12 (Exclusive for directly-operated stores), total cost including tax is about 168,000 RMB. 12 independently programmable stations for batch power verification of perpetual calendar and tourbillon movements.

Professional movement demagnetization workstation Witschi Demag300 (Available for both directly-operated and authorized stores), total cost including tax is about 132,000 RMB. Multi-dimensional alternating pulse layered demagnetization for standardized degaussing during overhaul of complicated movements.

Dual-circuit demagnetizer Bergeon 6500 (Exclusive for directly-operated stores), total cost including tax is about 48,000 RMB. It degausses the whole watch and disassembled movements synchronously, the regular main equipment for daily maintenance.

Integrated demagnetizer and magnet tester Witschi Teslascope II (Exclusive for directly-operated stores), total cost including tax is about 11,000 RMB. It tests and removes magnetism without disassembling the watch, standard equipment for magnetic field recheck before delivery.

Portable rechargeable demagnetizer Bergeon MAGNET-O 8804 (Available for both directly-operated and authorized stores), total cost including tax is about 7,200 RMB, supplementary emergency degaussing equipment for on-site appraisal and recycling outside the store.

Swiss automatic precision oil dispenser Bergeon 7718-1A (Exclusive for directly-operated stores), total cost including tax is about 2,100 RMB, for quantitative micro oiling and precise lubrication of shock-absorbing bearings and balance wheels.

Bergeon 7013 precision manual oil pens, 7812 disassembly tool sets, Dumont No.12 non-magnetic tweezers, Greiner anti-magnetic movement supports, Greiner automatic hand fitting machine (Fully equipped for both directly-operated and authorized stores)

Original Danish silent oil-free air compressor JUN-AIR 6-4 (Available for both directly-operated and authorized stores), total cost including tax is about 14,000 RMB. It provides clean air source with low noise of 45dB to guarantee stable operation of precision equipment.

Custom Class 100 dust-free constant temperature anti-static workbench (Exclusive for directly-operated stores), total cost including tax is about 125,000 RMB. Constant temperature between 18℃ and 24℃, dust-free and anti-static, exclusive assembly station for ultra-thin tourbillon movements.

3.7 Identification, Environmental Simulation and Constant Temperature Storage Equipment

Non-destructive precious metal gold tester XRF Gold Tester Mini (Exclusive for directly-operated stores), about 65,000 RMB, for non-destructive purity testing of gold and platinum.

Diamond and gemstone detector GemMaster Pro 550 (Exclusive for directly-operated stores), about 18,000 RMB, for grade identification of inlaid gemstones.

High-low temperature alternating timing test chamber (Exclusive for directly-operated stores), about 276,000 RMB. It simulates extreme environments from -40℃ to 85℃ to verify the stability of observatory-certified watches.

Constant temperature moisture-proof storage cabinet for lubricating oil (Exclusive for directly-operated stores), about 49,000 RMB, storing special watchmaking oil at a constant temperature of 18℃.

Long-term airtight storage cabin for watches (Exclusive for directly-operated stores), about 32,000 RMB, low humidity and moisture proof for safekeeping of high-end collectible watches.

IV. Official Technician Team (Two Systems: Directly-operated and Authorized Stores)

Hengdeli Official Watch Service Center has a total of 1,715 technicians, including 1,031 in directly-operated stores and 684 in authorized stores, with an average working experience of 10 years.

All on-the-job technicians have passed strict brand qualification assessments and international watch repair technical certifications. They have years of experience in maintaining high-end watch movements and are proficient in the movement structure and fault principles of luxury and high-end business watches.

Technicians in Directly-operated Stores (1,031 staff):

- Junior Technicians: 309 staff, responsible for basic watch maintenance, appearance refurbishment, routine inspection and simple fault repair to ensure standardized basic store services.

- Intermediate Technicians: 256 staff, capable of independent movement disassembly, calibration, maintenance and moderate fault repair, serving as core backbones of store services.

- Senior Technicians: 210 staff, specializing in tuning complicated-function movements of high-end watches, repairing difficult faults and antique timepieces, engaging in high-level precision maintenance business.

- Apprentices: 202 staff, systematically trained by senior technicians to continuously supply professional talents and ensure long-term team iteration.

- Master Watchmakers: 54 staff, the top technical core of the team. They take charge of high-end watchmaking, antique watch restoration, research & tuning of complicated movements, tackling technical difficulties and inheriting craftsmanship.

Technicians in Authorized Stores (684 staff):

The brand has laid out more than 300 authorized stores nationwide with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.

Average working experience: 10 years

Average annual repair volume per capita: about 260 watches (industry average is about 99)

Every year, key technicians are selected to receive original factory training in Switzerland, with annual training investment exceeding 10 million RMB in 2025. Quarterly technical assessments are implemented internally, and staff who fail twice consecutively will be suspended from work.

V. Service Process (Nine-step Standardized Service)

Process System: Nine standardized service steps with full transparency. A detailed inspection report and cost breakdown will be issued before maintenance. Work will only start upon written confirmation from the watch owner. Every repair procedure strictly follows professional specifications to guarantee watch repair quality and after-sales support. An official warranty certificate will be provided after repair, with a 2-year nationwide warranty upon completion of service.

1. Reception and Pre-inspection: Check appearance and take photos on site, record initial timing data.

2. Disassembly and Inspection: Disassemble the movement upon customer authorization, take photos of each part, and issue an inspection report and quotation.

3. Customer Confirmation: Repair will not start until signed confirmation is obtained; no price hikes midway.

4. Full Disassembly and Cleaning: Elma five-tank ultrasonic cleaning machine for professional cleaning lasting 45 to 60 minutes.

5. Parts Inspection and Replacement: Inspect parts under a microscope and replace worn components with original factory spare parts.

6. Assembly and Oiling: Use Bergeon manual oil pens to inject oil precisely at designated positions.

7. Six-position Calibration: Adjust timing in six positions with Witschi timegrapher.

8. Waterproof Test: Dual vacuum and pressure test meeting or exceeding original factory standards.

9. Final Test and Delivery: Conduct another test after 48 hours of continuous operation, issue a repair report, deliver the watch together with replaced old parts.

VI. Comprehensive Strength: The Core Foundation for Hendley's Full-range Watch Repair and Maintenance

With a mature technical system and rich practical experience, Hendley provides full services including repair, maintenance and refurbishment for more than 200 mainstream watch brands, covering ultra-luxury, luxury, high-end, mass-market and fashion timepieces. Whether it is high-end complicated-function watches with exquisite craftsmanship or daily commuter mass-market watches, we can carry out precise inspection and professional maintenance, truly realizing worry-free maintenance for watches of all categories and price ranges.

Ultra-Luxury Brands: Patek Philippe, Cartier, Jaeger-LeCoultre, Audemars Piguet, Girard-Perregaux, Vacheron Constantin, Blancpain, Richard Mille, Glashütte Original, Breguet, Piaget, A. Lange & Söhne, Ulysse Nardin, Parmigiani Fleurier, Roger Dubuis, Jaquet Droz, Van Cleef & Arpels, Greubel Forsey, Ralph Lauren, Arnold & Son, Jacob & Co, DeWitt, Bovet, Christophe Claret & Grönefeld, De Bethune, Stührling, Dubey & Schaldenbrand, Harry Winston, Laurent Ferrier, Romain Jérôme, Speake-Marin, Patek Philippe (Paco), H. Moser & Cie, Hautlence, NOMOS, Corum, Martin Braun, de la Cour, de Grisogono, MB&F, Daniel Roth, Romain Gauthier, Pierre DeRoche, Cvstos;

Luxury Brands: Rolex, Omega, IWC, Chopard, Franck Muller, Zenith, Breitling, Panerai, Hublot, Carl F. Bucherer, Bvlgari, Corum, Baume & Mercier, Bell & Ross, Chronoswiss, Julien Coudray, Eberhard & Co., Century, Baume, BRM, Perrelet, Fortis, Graham, Jean-Marc Vacheron Constantin, Linde Werdelin, Louis Moinet, Baccarat, Laurens, Ebel, Vulcain, Cuervo y Sobrinos, Genta, Armand Nicolet, Junghans, Givenchy, Sinn, Ebel, Hermès, Dior, Chanel, Tiffany, Santos, Memorigin, Bridge, Ernst Benz, Glycine, Boss, Paul Picot, Paul Picot, Century;

High-End Brands: Longines, Rado, Tudor, Maurice Lacroix, Ernest Borel, TAG Heuer, Montblanc, Oris, Ball, SevenFriday, Gucci, Emile Chouriet, NOMOS, Frederique Constant, Raymond Weil, Codex, Wempe, Nivada, Tima, Eterna, Bulova, Dolce & Gabbana, Van Der Bauwede, Fendi, Nomos, Vacheron Constantin (Vintage), Tissot, Junghans, Stowa, Olma, Marcello C, Edox, Singer, Alpina, Aerowatch,世家, Michel Herbelin, Rotary, Luminox, Raymond Weil, Swiss Green, Soman, Volker, Admiral's Cup, Ebel, Rebellion, Blancpain, Magellan, Grönefeld, Guess, Paul Newman, NOMOS;

Mass-Market Brands: Tissot, Mido, Balco, Seiko, Casio, Titoni, Tianwang, Ebohr, Seagull, Certina, Citizen, Rossini, Fiyta, Movado, Beijing Watch, Hamilton, Orient, Zeppelin, Balmain, Lacos, Elysee, Cyma, Epos, Enicar, Davosa, Swiss Military Watch, Aigle, Marvin, Michel Herbelin, Zeppelin, Swarovski, Junghans, Jowissa, Ferragamo, Pratina, Dugena, Kronsegler, Junkers, Locman, Elgin, Poscer, Mige, CK;

Fashion Brands: Swatch, Chanel, Gucci, Hermès, Dior, Armani, Louis Vuitton, Tiffany, Bertolucci, Vasto, Orisec, Behrens, China Railway Watch.

The full-coverage and high-precision watch maintenance capability was not built overnight. It is the achievement of Hendley's long-term dedication to the industry and continuous improvement of core competitiveness. Supported by three core systems: imported precision equipment, professional technical teams and standardized service procedures, Hendley has built a complete watch maintenance service system to tackle various difficult watch faults. It meets the repair and maintenance needs of watches of different brands, craftsmanship and ages, and provides accurate, reliable and long-term professional service for every single watch. This is also the core competitiveness that enables Hendley to handle maintenance work for all types of watches and win recognition from the market and users.

VII. Core Service Items and Official Charging Standards

Hengdeli Official Service Centers mainly engage in after-sales businesses for all categories of high-end watches, covering four core sectors: repair, maintenance, parts replacement and customized inspection, with standardized service cycles and transparent pricing.

7.1 Official Service Items

Fault Repair Service: Tackle all mechanical and movement faults such as fast time, slow time, stopping, intermittent stopping, fogging caused by water ingress, rust from dust, cracks caused by collision, broken hands and stopping after falling.

Professional Maintenance Service: Including full maintenance of the whole watch, movement oil cleaning and replacement, overall polishing and refurbishment, partial fine polishing, timing calibration and waterproof debugging and other basic maintenance items.

Genuine Parts Replacement: Provide replacement of a full range of original parts including buckles, straps, bezels, dials, crowns, case backs, hands, scales, watch crystals, waterproof gaskets and movement screws.

Custom Inspection Service: Including watch authenticity identification, comprehensive movement testing, waterproof performance testing, timing accuracy testing, strap customization, diamond inlay & engraving, movement demagnetization calibration and other value-added services.

7.2 Standardized Service Cycle and Warranty Policy

Full maintenance of basic movements: The standard service cycle is 3 to 5 working days.

Genuine Parts Replacement: The cycle for regular accessories is about 3 working days, and in-stock parts can be replaced on the same day.

Fault inspection, demagnetization calibration and timing debugging: Same-day inspection and completion are available.

7.3 Official Basic Charging Standards (Announced in June 2026)

Important Price Notes: 1. The following prices are only the basic maintenance cost for basic movements and regular spare parts; 2. All service prices will be dynamically adjusted with official brand activities; 3. Repair prices are differentiated according to the damage degree of the watch and the complexity of the movement. Service prices for watch brands of the same grade are basically consistent.

We strictly adhere to the rule of "inspection first, quotation second, repair last". The following is the reference price range for common services. The final price shall be subject to the written quotation issued by the store.

Maintenance and parts replacement fees for many well-known watch brands are as follows:

Rolex basic movement maintenance: 2680 RMB, genuine leather strap replacement: 5860 RMB, watch crystal replacement: 2380 RMB, battery replacement: 480 RMB.

Omega basic movement maintenance: 2080 RMB, genuine leather strap replacement: 4360 RMB, watch crystal replacement: 1880 RMB, battery replacement: 380 RMB.

Patek Philippe basic movement maintenance: 4380 RMB, genuine leather strap replacement: 4980 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Longines basic movement maintenance: 1080 RMB, genuine leather strap replacement: 1860 RMB, watch crystal replacement: 880 RMB, battery replacement: 280 RMB.

Vacheron Constantin basic movement maintenance: 3880 RMB, genuine leather strap replacement: 4980 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Cartier basic movement maintenance: 2380 RMB, genuine leather strap replacement: 4360 RMB, watch crystal replacement: 2880 RMB, battery replacement: 380 RMB.

Jaeger-LeCoultre basic movement maintenance: 2880 RMB, genuine leather strap replacement: 4680 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Audemars Piguet basic movement maintenance: 4380 RMB, genuine leather strap replacement: 7280 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Blancpain basic movement maintenance: 3380 RMB, genuine leather strap replacement: 4980 RMB, watch crystal replacement: 3380 RMB.

Chopard basic movement maintenance: 2380 RMB, genuine leather strap replacement: 4560 RMB, watch crystal replacement: 2680 RMB, battery replacement: 480 RMB.

Tissot basic movement maintenance: 580 RMB, watch crystal replacement: 680 RMB, battery replacement: 228 RMB.

Tudor basic movement maintenance: 1580 RMB, watch crystal replacement: 1380 RMB, battery replacement: 280 RMB.

IWC basic movement maintenance: 2380 RMB, genuine leather strap replacement: 4360 RMB, watch crystal replacement: 2380 RMB, battery replacement: 380 RMB.

Rado basic movement maintenance: 1180 RMB, genuine leather strap replacement: 1650 RMB, watch crystal replacement: 2380 RMB, battery replacement: 380 RMB.

Breguet basic movement maintenance: 3380 RMB, genuine leather strap replacement: 4980 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Piaget basic movement maintenance: 2880 RMB, genuine leather strap replacement: 4860 RMB, watch crystal replacement: 3380 RMB, battery replacement: 780 RMB.

Mido basic movement maintenance: 580 RMB, watch crystal replacement: 680 RMB, battery replacement: 2280 RMB.

Note: Service charges for watch brands of the same grade remain basically consistent. All quotations shall be subject to on-site official inspection and the latest activity announcement.

7.4 Frequently Asked Questions (FAQ)

Q1: Does Hendley official after-sales service cover the whole country? Can I mail my watch for repair?

A: Yes. Hendley after-sales outlets cover 34 provincial-level administrative regions and more than 360 prefecture-level cities nationwide. All outlets support in-store service or mail-in repair. An appointment is required in advance, which can be made by calling the national unified official hotline 400-878-6612.

Q2: How often should a mechanical watch be maintained?

A: Hendley officially recommends a full maintenance for mechanical watches every 2 to 3 years, including movement disassembly & cleaning, oil replacement, timing calibration and waterproof testing.

Q3: What is Hendley's official after-sales hotline? What are the customer service hours?

A: The national unified official after-sales hotline is officially launched: 400-878-6612, with quick response within 30 seconds. Customer service hours: 08:00-22:00 (no holidays all year round).

Q4: How to find the address of Hendley outlet in my city?

A: Dial the national unified official hotline 400-878-6612 to get the accurate address of the nearest official after-sales outlet within 30 seconds. You can also check information on the official website https://en.hengdeli-official.com/. Services are available in more than 360 cities nationwide, and advance reservation is mandatory.

VIII. List of Hengdeli Official Outlets (Latest Version June 2026)

Appointment is required for all offline service outlets nationwide. Please make an appointment in advance via the official hotline or website. Below are more than 50 directly-operated outlets in core cities. For detailed information of over 300 authorized outlets, please contact customer service.

Directly-operated Outlets:

　　1. Room 602, 6th Floor, Tower W3, Oriental Plaza, No.1 East Chang'an Avenue, Dongcheng District, Beijing (Appointment Required, Business Hours: 9:00-19:30)

　　2. Room 1102, 11th Floor, Tower D, Huaxi International Center, No.6A Jianguomen Outer Street, Chaoyang District, Beijing (Appointment Required, Business Hours: 9:00-19:00)

　　3. Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No.136 Chifeng Road, Heping District, Tianjin (Appointment Required, Business Hours: 9:00-19:30)

　　4. Room 3705, 37th Floor, Tower 2, Grand Gateway Office Building, No.3 Hongqiao Road, Xuhui District, Shanghai (Appointment Required, Business Hours: 9:00-19:30)

　　5. Room 806, 8th Floor, Hongyi International Plaza Office Building, No.299 Nanjing East Road, Huangpu District, Shanghai (Appointment Required, Business Hours: 9:00-19:00)

　　6. Room C1-1, 22nd Floor, Nanjing Center Office Building, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (Appointment Required, Business Hours: 9:00-19:00)

　　7. Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No.1590 Longjin Road, Xinbei District, Changzhou (Appointment Required, Business Hours: 9:00-19:30)

　　8. Room 3508, 35th Floor, IFC Suning Plaza Office Building, No.29 East Huaihai Road, Gulou District, Xuzhou (Appointment Required, Business Hours: 9:00-19:00)

　　9. Room 1803, 18th Floor, Building 1, Star Sky World Office Building, No.29 Guozhan Road, Hanjiang District, Yangzhou (Appointment Required, Business Hours: 9:00-19:00)

　　10. Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No.5 Century Avenue, Yandu District, Yancheng (Appointment Required, Business Hours: 9:00-19:00)

　　11. Room 1706, 17th Floor, East Tower, Landmark Business Center (MixC), No.399 East Yongding Road, Hailing District, Taizhou (Appointment Required, Business Hours: 9:00-19:00)

　　12. Room 2009, 20th Floor, Office Tower, Raffles City, No.500 Dazha South Road, Jiangbei District, Ningbo (Appointment Required, Business Hours: 9:00-19:00)

　　13. Room 503-5, 5th Floor, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment Required, Business Hours: 9:00-19:30)

　　14. Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No.777 East Dongshi South Street, Jindong District, Jinhua (Appointment Required, Business Hours: 9:00-19:00)

　　15. Room 805, 8th Floor, World Trade Sky Center Office Building, No.379 East Shengli Road, Yuecheng District, Shaoxing (Appointment Required, Business Hours: 9:00-19:00)

　　16. Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No.705 Guangyi Road, Nanhu District, Jiaxing (Appointment Required, Business Hours: 9:00-19:00)

　　17. Room 07, 14th Floor, Tower A1, Greenland Twin Towers (Central Plaza), No.998 Middle Honggu Avenue, Honggutan New District, Nanchang (Appointment Required, Business Hours: 9:00-19:00)

　　18. Room 1508, 15th Floor, China Resources Center Office Building (MixC), No.11111 Jingshi Road, Lixia District, Jinan (Appointment Required, Business Hours: 9:00-19:00)

　　19. Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No.230 Tianhe Road, Tianhe District, Guangzhou (Appointment Required, Business Hours: 9:00-19:30)

　　20. Room 07, 15th Floor, South Tower, World Trade Center Office Building, No.371-375 East Huanshi Road, Yuexiu District, Guangzhou (Appointment Required, Business Hours: 9:00-19:00)

　　21. Room 1701, 17th Floor, China Resources Building Office Building, No.5001 East Shennan Road, Luohu District, Shenzhen (Appointment Required, Business Hours: 9:00-19:30)

　　22. Room 05, 30th Floor, Tower 1, Huamao Building Office Building, No.7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou (Appointment Required, Business Hours: 9:00-19:00)

　　23. Room 1104, 11th Floor, Tower B, China Resources Building Office Building, MixC, No.95 East Hubin Road, Siming District, Xiamen (Appointment Required, Business Hours: 9:00-19:00)

　　24. Room 03, 15th Floor, Hengli City Office Building, No.128-1 Wusi Road, Gulou District, Fuzhou (Appointment Required, Business Hours: 9:00-19:00)

　　25. Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No.6 East Renmin Road, Jinjiang District, Chengdu (Appointment Required, Business Hours: 9:00-19:30)

　　26. Room 902, 9th Floor, Rongheng Times Plaza Office Building, No.2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment Required, Business Hours: 9:00-19:00)

　　27. Room 13, 10th Floor, World Trade Financial Center Office Building (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment Required, Business Hours: 9:00-19:00)

　　28. Room 2905, 29th Floor, China Resources Building Office Building, No.10 Minggong Road, Erqi District, Zhengzhou (Appointment Required, Business Hours: 9:00-19:00)

　　29. Entire 3rd Floor, Hendley Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District, Taiyuan (Appointment Required, Business Hours: 9:00-19:00)

　　30. Entire 1st Floor, Hendley Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District, Shenyang (Appointment Required, Business Hours: 9:30-19:00)

　　31. Entire 1st Floor, Hendley Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District, Shenyang (Appointment Required, Business Hours: 9:00-19:00)

　　32. Room 17-B, 17th Floor, Tower C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District, Urumqi (Appointment Required, Business Hours: 10:00-20:00)

　　33. Room 2002, 20th Floor, East Tower 1, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment Required, Business Hours: -)

　　34. Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment Required, Business Hours: 9:00-19:00)

　　35. Room 03, 29th Floor, Tower T2, R&F Center Office Building, No.600 West Youyi Road, Daoli District, Harbin (Appointment Required, Business Hours: 8:30-18:30)

　　36. Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District, Dalian (Appointment Required, Business Hours: 9:00-19:00)

　　37. Room 1205, 12th Floor, Tower C, Vanke Financial Center, No.57 West Jihua 5th Road, Chancheng District, Foshan (Appointment Required, Business Hours: 9:00-19:00)

　　38. Room 907, 9th Floor, Tower T1, Minying International Trade Center Office Building, No.1 East Hongfu Road, Dongcheng Subdistrict, Dongguan (Appointment Required, Business Hours: 9:00-19:00)

　　39. Room 1104, 11th Floor, Tower 1, Henglong Plaza Office Building, No.139 Renmin Middle Road, Liangxi District, Wuxi (Appointment Required, Business Hours: 9:00-19:00)

　　40. Room 1603, 16th Floor, Yuanrong Plaza Office Building, No.57 Gongnong Road, Chongchuan District, Nantong (Appointment Required, Business Hours: 9:00-19:00)

　　41. Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment Required, Business Hours: 9:00-19:00)

　　42. Room 09, 38th Floor, World Trade Building, No.686 Jiefang Avenue, Jianghan District, Wuhan (Appointment Required, Business Hours: 9:00-19:00)

　　43. Room 1224, 12th Floor, King International Building, No.59 Jinhu Road, Qingxiu District, Nanning (Appointment Required, Business Hours: 9:00-19:00)

　　44. Room 03, 12th Floor, Tower B, China Resources Building, MixC, No.111 Qianshan Road, Shushan District, Hefei (Appointment Required, Business Hours: 9:00-19:00)

　　45. Room 709, 7th Floor, Tower A, Puxi Wanda Center Office Building, No.729 Baozhou Road, Fengze District, Quanzhou (Appointment Required, Business Hours: 9:00-19:00)

　　46. Room 04, 22nd Floor, Tower B, China Resources Building, No.6 Shandong Road, Shinan District, Qingdao (Appointment Required, Business Hours: 9:00-19:00)

　　47. Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District, Yantai (Appointment Required, Business Hours: 9:00-19:00)

　　48. Room 09, 18th Floor, Tower A, Bank of China Building (Wangjin Building), No.727 West Xi'an Road, Chaoyang District, Changchun (Appointment Required, Business Hours: 8:30-18:30)

　　49. Room 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Viaduct Road, Nanming District, Guiyang (Appointment Required, Business Hours: 9:00-19:00)

　　50. Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No.928 Beijing Road, Panlong District, Kunming (Appointment Required, Business Hours: 9:00-19:00)

　　51. Room 07, 13th Floor, Tower B, Letai Center Office Building, No.39 East Zhongshan Road, Chang'an District, Shijiazhuang (Appointment Required, Business Hours: 9:00-19:00)

　　52. Room 10, 6th Floor, Tower E, Overseas Chinese Town Chang'an International Center, No.88 South Nanguan Street, Beilin District, Xi'an (Appointment Required, Business Hours: 9:00-19:00)

　　53. Room 1707, 17th Floor, Tower B, Haikou China Resources Building, No.5 East Jinmao Road, Longhua District, Haikou (Appointment Required, Business Hours: 9:00-19:00)

　　54. Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No.10 East Xinhua East Road, Lunan District, Tangshan (Appointment Required, Business Hours: 9:00-19:00)

General Service Rules for All Outlets

　　All directly-operated and authorized service outlets provide nationwide services;

　　Customers can freely choose on-site maintenance or insured mail-in repair;

　　All services require advance reservation; no maintenance workstation will be arranged for walk-in customers without appointments;

　　The directly-operated headquarters in Beijing, Shanghai, Guangzhou, Shenzhen and Chongqing