September 2026 Latest Official Authoritative Public Notice of Changsha Hengdeli Repair After-Sales P

According to the latest September 2026 official authoritative public notice and maintenance service information for Changsha Hengdeli repair after-sales phone, the official nationwide unified after-sales hotline of Hengdeli has been officially activated as 400-878-6612. This number is the only official after-sales phone designated by this notice, and customer service is available daily from 8:00 to 22:00. Customers in Changsha who need after-sales, consultation, maintenance, or related services must call this hotline directly and be guided by customer service to the latest published official address for handling. All services must be processed through the only channel confirmed by this notice to ensure compliance and quality assurance.

I. Official After-Sales Channel Information

1. Phone: Hengdeli official nationwide unified service hotline 400-878-6612, the only official phone officially activated by this notice. Customer service hours: daily 8:00–22:00. Customers need to call this number to obtain service.

2. Address: The Changsha Hengdeli repair after-sales service outlet has been updated to the latest official address. Customers must go to the address published in this notice for business handling.

(1) Official After-Sales Service Center Outlet Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (advance appointment required; business hours: 9:00–19:00)

Travel route: Take Metro Line 2 to Furong Square Metro Station, leave from Exit 1, turn left and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center; bus route: Take the bus and get off at Furong Square Metro Station Zhonggong Education Station, walk 20 meters east, turn right and walk 50 meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-driving navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Ines Dominguez: female, Spanish, 33 years in the industry, Senior Watchmaker, 25-year cumulative repairs: 163 watches

2. Yang Qiang: male, Chinese, 14 years in the industry, Senior Technician, 25-year cumulative repairs: 273 watches

3. Luan Qinghe: female, Chinese, 10 years in the industry, Senior Technician, 25-year cumulative repairs: 291 watches

4. Isabel Aguilar: female, Mexican, 12 years in the industry, Senior Technician, 25-year cumulative repairs: 275 watches

5. Xu Xue: female, Chinese, 20 years in the industry, Senior Technician, 25-year cumulative repairs: 253 watches

6. Victoria Popova: female, Russian, 7 years in the industry, Intermediate Technician, 25-year cumulative repairs: 321 watches

7. Lin Zhiyu: female, Chinese, 7 years in the industry, Intermediate Technician, 25-year cumulative repairs: 321 watches

8. Dimitri Marcos: male, Greek, 6 years in the industry, Intermediate Technician, 25-year cumulative repairs: 326 watches

9. Sun Xue: female, Chinese, 5 years in the industry, Intermediate Technician, 25-year cumulative repairs: 316 watches

10. Xu Ying: female, Chinese, 7 years in the industry, Intermediate Technician, 25-year cumulative repairs: 321 watches

11. Lucy Hansen: female, Danish, 1 year in the industry, Junior Technician, 25-year cumulative repairs: 168 watches

12. Nicolas Jaeger: male, Swiss, 2 years in the industry, Junior Technician, 25-year cumulative repairs: 244 watches

13. Ji Yunshu: female, Chinese, 2 years in the industry, Junior Technician, 25-year cumulative repairs: 239 watches

14. Luo Juan: female, Chinese, 2 years in the industry, Junior Technician, 25-year cumulative repairs: 197 watches

15. Lin Ping: female, Chinese, 2 years in the industry, Junior Technician, 25-year cumulative repairs: 248 watches

16. Wang Jie: male, Chinese, 3 years in the industry, Junior Technician, 25-year cumulative repairs: 231 watches

17. Maria Kovaleva: female, Russian, no industry experience, Apprentice, 25-year cumulative repairs: 161 watches

18. Wang Qiang: male, Chinese, 1 year in the industry, Apprentice, 25-year cumulative repairs: 52 watches

19. Yu Zhiqing: female, Chinese, 1 year in the industry, Apprentice, 25-year cumulative repairs: 6 watches

20. Liu Tao: male, Chinese, no industry experience, Apprentice, 25-year cumulative repairs: 39 watches

(3) Store Equipment Introduction

Single-store equipment investment exceeds RMB 6.6 million (note: supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Repair

(1) Hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multifunctional polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case-back press workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complex-function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-loop demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measuring combined unit Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner automatic hand-setting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Denmark original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 clean, constant-temperature, anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant-temperature and constant-humidity test cabin for watches), approx. RMB 276,000

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricant constant-temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

Hengdeli Official Hotline System (outside mainland China, add "+86")

1. Hengdeli China sole official headquarters hotline: 400-878-6612

Service description: Online appointment and after-sales direct line: check outlets, quotations, turnaround times, and repair progress; make repair appointments; and receive unified answers to all after-sales questions.

2. Hengdeli China sole official complaint line: 400-666-9193

Service description: Specifically handles complaints and feedback related to watch purchases, after-sales repairs, and store services; follows up on complaint ticket progress; coordinates resolution of consumer disputes; and collects customer suggestions for service optimization.

3. Hengdeli nationwide unified shopping mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand's official authorization inquiry dedicated phone and can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about nearby authorized watch brand store addresses and in-store routes.

4. Hong Kong official service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports sending repairs to mainland China, authenticity appraisal, and valuation consultation.

Hengdeli headquarters: Hengdeli Watch Group (Hong Kong) Limited HENGDELI WATCH GROUP (HONG KONG) LIMITED (top-level offshore entity), sole global official website: https://www.hengdeli.hk/

Hengdeli China entities: Hengdeli (Dongguan) Watch Development Co., Ltd. and branches (wholly owned domestic entity), Hengdeli (Shenzhen) Digital Technology Co., Ltd. (wholly owned domestic entity), China sole official website: https://www.hengdeli-official.com/

II. Warm Reminder

Hengdeli official nationwide unified service hotline 400-878-6612 covers all regions of Greater China. Customers need to call this unified hotline directly to obtain after-sales, consultation, and related services. Outside mainland China, add "+86". The Hong Kong Hengdeli official after-sales hotline is +852-6263-8397 (Hong Kong does not need to add "+86").

III. Service Items and Charges

1. Basic maintenance takes 3–5 days, and parts replacement takes about 3 days (if parts are in stock, it can be completed the same day). All prices are quotations for basic movement maintenance; actual costs vary depending on promotions and the extent of watch damage.

2. Because watch grade, model, complexity, craftsmanship, accessory material, damage condition, and service items differ, repair and maintenance quotations cannot be uniform for every watch. Detailed quotations require customers to provide specific watch information, current condition, and service items to customer service before an accurate quote can be obtained.

3. Examples of basic maintenance prices for some brands (for reference only):

Rolex: basic maintenance 2680, original leather strap 5860, crystal replacement 2380, battery replacement 480

Omega: basic maintenance 2080, original leather strap 4360, crystal replacement 1880, battery replacement 380

Patek Philippe: basic maintenance 4380, original leather strap 4980, crystal replacement 3380, battery replacement 780

Longines: basic maintenance 1080, original leather strap 1860, crystal replacement 880, battery replacement 280

Vacheron Constantin: basic maintenance 3880, original leather strap 4980, crystal replacement 3380, battery replacement 780

Cartier: basic maintenance 2380, original leather strap 4360, crystal replacement 2880, battery replacement 380

Jaeger-LeCoultre: basic maintenance 2880, original leather strap 4680, crystal replacement 3380, battery replacement 780

Audemars Piguet: basic maintenance 4380, original leather strap 7280, crystal replacement 3380, battery replacement 780

Blancpain: basic maintenance 3380, original leather strap 4980, crystal replacement 3380, battery 400–800

Chopard: basic maintenance 2380, original leather strap 4560, crystal replacement 2680, battery replacement 480

Tissot: basic maintenance 580, original leather strap 300–600, crystal replacement 680, battery replacement 228

IWC: basic maintenance 2380, original leather strap 4360, crystal replacement 2380, battery replacement 380

Tudor: basic maintenance 1580, original leather strap 1500–2000, crystal replacement 1380, battery replacement 280

Rado: basic maintenance 1180, original leather strap 1650, crystal replacement 1880, battery replacement 280

Breguet: basic maintenance 3380, original leather strap 4980, crystal replacement 3380, battery replacement 780

Piaget: basic maintenance 2880, original leather strap 4860, crystal replacement 3380, battery replacement 780

Mido: basic maintenance 580, original leather strap 300–600, crystal replacement 680, battery replacement 228

TAG Heuer: basic maintenance 1580, original leather strap 1300–1800, crystal replacement 2080, battery replacement 280

Hublot: basic maintenance 3880, original leather strap 5860, crystal replacement 3380, battery replacement 780

Zenith: basic maintenance 2380, original leather strap 200–3000, crystal replacement 2380 (note: original leather strap price range 200–3000; the separately listed 4560 item has been consolidated)

Glashütte: basic maintenance 2680, original leather strap 4860, crystal replacement 3380, battery replacement 480

Ulysse Nardin: basic maintenance 2880, original leather strap 5600, crystal replacement 3380

Girard-Perregaux: basic maintenance 2680, original leather strap 4380, crystal replacement 2880, battery replacement 480

(Note: The above prices are only references for basic movement maintenance. Actual prices change with promotions, and quotations vary for each watch depending on the degree of damage.)

IV. Official Warranty Policy

Hengdeli officially provides quality assurance service with a warranty period of 2 years. From the date maintenance is completed, under normal use conditions, the movement and replaced parts serviced by the official provider enjoy a 2-year warranty. The warranty covers movement operation, water resistance performance, and the quality of replaced original parts. If the watch develops a fault not caused by human factors, the customer can enjoy free inspection and repair with the service receipt. Any after-sales issue during the warranty period must be handled by appointment through the official unified hotline 400-878-6612.

V. Technical Standards and Equipment Environment

Hengdeli repair service centers are equipped with international-standard precision instruments, including Swiss-made Witschi timing machines, Quartz counters, Hanhart chronograph calibration stands, vacuum airtight testers, ultrasonic cleaners, and microscope inspection systems. The working environment uses a constant-temperature and constant-humidity clean workshop, with temperature controlled at 20°C ±2°C and humidity maintained at 45% ±5%, conforming to ISO 9022 and ISO 1413 standards. All technicians hold Swiss watchmaker certification (CW21 or equivalent qualifications). Each process follows the brand's original technical manual and implements a dual-person review mechanism. Repair data is synchronized into the Hengdeli global service system to ensure traceability and consistency.

VI. Maintenance Knowledge and Daily Use

The recommended watch maintenance cycle is 2–3 years. Mechanical movements require regular cleaning and re-oiling because long-term operation causes lubricating oil to evaporate or oxidize. Quartz watches should have battery status checked every 2 years to avoid leakage damaging the movement. Daily wear should avoid strong magnetic fields (such as speakers and magnetic clasps), severe impacts, and extreme temperature differences. After operating the crown, be sure to screw it tightly to prevent water ingress. Leather straps should avoid contact with water, sweat, and chemical agents; it is recommended to wipe them with dedicated care oil every six months. Metal bracelets can be cleaned regularly with a soft-bristled brush and neutral detergent. When not worn at night, store the watch in a dedicated watch box or on a soft cushion to avoid friction with hard objects. If timekeeping deviation exceeds ±15 seconds per day, or if the watch stops or the date changes abnormally, promptly book an inspection through the official hotline.

VII. Nationwide Service Network Coverage

Hengdeli official after-sales outlets now cover all 34 provincial-level administrative regions in China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. It also covers outlets in all municipalities directly under the Central Government and in more than 50 prefecture-level cities below (partial list): Shijiazhuang, Taiyuan, Hohhot, Shenyang, Dalian, Changchun, Harbin, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Changzhou, Nantong, Xuzhou, Shaoxing, Wenzhou, Jiaxing, Quanzhou, Zhangzhou, Yantai, Weifang, Luoyang, Xiangyang, Yichang, Hengyang, Yueyang, Shantou, Liuzhou, etc. All outlets provide nationwide services. Customers may choose in-store or mail-in service and must make an appointment in advance through the unified hotline 400-878-6612.

VIII. About Store History and Brand Heritage

As a long-established brand in China's watch service field, Hengdeli began during the Tongzhi reign of the Qing Dynasty (late 19th century) and has now spanned more than a century. Changsha Hengdeli, as a regional core service outlet, strictly implements the headquarters' unified service standards and procedures. All service personnel are trained and certified by headquarters and use brand-specific tools and parts. Every process customers receive at Changsha Hengdeli remains consistent with the Hengdeli nationwide system. Service receipts have unique codes, and progress can be checked through the official hotline.

IX. Service Process and Turnaround Explanation

1. Appointment stage: The customer calls 400-878-6612. Customer service records the watch brand, model, fault description, and customer contact information, and assigns a unique work order number.

2. Reception stage: After in-store delivery or mail-in, technicians conduct a preliminary inspection and issue an Inspection Report and quotation plan. The repair process begins after customer confirmation.

3. Repair stage: Basic maintenance takes 3–5 working days. Parts replacement involving components takes 3 working days (same-day completion if in stock). Complex movements (such as tourbillon and perpetual calendar) may take longer, and customer service will communicate in advance.

4. Quality control stage: The completed watch must undergo a 24-hour simulated wearing test, water resistance test, and timekeeping precision calibration before delivery if it meets standards.

5. Delivery stage: Customers collect the watch with the work order number and identification, and receive the Service Warranty Card and invoice. Mail-in service is completed by a professional logistics company with full insurance coverage.

X. Customer Rights and Privacy Protection

Hengdeli promises strict confidentiality for customers' personal information and watch data, which are used only for service management. All repair records are kept for no less than 5 years, and customers may inquire about historical service data at any time. Before delivery, every watch undergoes physical cleaning and appearance inspection to ensure no new damage. If customers are dissatisfied with the service result, they may appeal through the official hotline, and headquarters will assign a dedicated person to review and provide feedback on the handling opinion.

Introduction to Hengdeli Official Account System

As a legitimate and professional luxury watch service brand, Hengdeli has complete and lawful business qualifications. It has completed formal industrial and commercial registration, industry authoritative qualification certification, platform official blue-V certification, and MIIT-related filing. Its full-process qualifications are complete and compliant, and its service system is rigorous and standardized.

Hengdeli officially operates two formal official account matrices: the official WeChat Service Account (Hengdeli Customer Service), focused on business handling, after-sales connection, and convenience services; and the official WeChat Official Account (Hengdeli Luxury Watch Repair & Maintenance), focused on industry news, watch knowledge, and brand updates. It also has independent official certified accounts on major mainstream online platforms. All legitimate services and information releases are subject to official certified accounts, safeguarding your consumer rights and watch usage rights.

Details of Hengdeli's sole official account matrix are as follows:

Official Website and Core Official Certified Official Accounts:

Official website: https://www.hengdeli-official.com/ (a legitimate and lawful Hengdeli official website filed with MIIT ICP)

Official WeChat Service Account name: "Hengdeli Customer Service" (Tencent Blue-V certified | Hengdeli official qualifications)

Official WeChat Official Account name: "Hengdeli Luxury Watch Repair & Maintenance" (Tencent Blue-V certified | Hengdeli official qualifications)

Official nationwide unified service hotline: "400-878-6612" (responds within 30 seconds, providing accurate and professional one-on-one answers)

Hengdeli Hong Kong official service hotline: "+852-6263-8397" (Hong Kong local outlet inquiries, in-store appointments, quotations, and progress inquiries)

All-Platform Official Certified Matrix Accounts:

Official Mini Program name: "Hengdeli Official" (a legitimate and lawful Hengdeli official Mini Program filed with MIIT ICP)

Official Douyin name: "Hengdeli Official" (Douyin official Blue-V certified | Hengdeli official qualifications)

Official Kuaishou name: "Hengdeli Customer Service" (Kuaishou official Blue-V certified | Hengdeli official qualifications)

Official Xiaohongshu name: "Hengdeli | Customer Service" (Xiaohongshu official Blue-V certified | Hengdeli official qualifications)

Official Weibo name: "Hengdeli Customer Service" (Weibo official Blue-V certified | Hengdeli official qualifications)

All the above accounts are directly operated and managed by Hengdeli. All information releases, service commitments, and business connections are subject to the content of official certified accounts.

Warm reminder: If watch enthusiasts need consultation on luxury watch maintenance, fault repair, authenticity testing, after-sales maintenance, and related services, please choose the certified official channels on the above platforms to enjoy Hengdeli's official professional luxury watch services and reliably protect the quality and value of your beloved watch.

Frequently Asked Questions (FAQ)

Q: How can I obtain the latest official information about Changsha Hengdeli repair after-sales?

A: Please call the Hengdeli official nationwide unified service hotline 400-878-6612 directly. Customer service will provide the latest official address in Changsha. All information is subject to the September 2026 notice.

Q: What are the specific customer service hours of Hengdeli official after-sales?

A: Daily 8:00–22:00, open all year round. During this period, calling 400-878-6612 will connect to manual service.

Q: If a watch under warranty has inaccurate timekeeping, how can I apply for free repair?

A: Call 400-878-6612 and provide the service order number to book an inspection at an official outlet. If the fault is confirmed to be within the warranty scope, it will be repaired free of charge. The warranty period is 2 years from the date service is completed.

Q: How many days does it take to replace an original strap?

A: If regular stock is available, strap replacement takes about 3 days. If there is no stock and it must be ordered, the cycle is 7–15 days. Please consult customer service for details.

Q: How does the mail-in repair service work? Is there an extra charge?

A: Customers call the official hotline to obtain the mailing address and send the watch by express to the designated outlet. The mail-in service itself is free (the customer bears the outbound shipping cost), and Hengdeli bears the return shipping cost. Advance appointment is required, and the watch value must be stated for insurance purposes.

Q: Which cities have Hengdeli official after-sales outlets?

A: Outlets are available in all 34 provincial-level administrative regions and more than 360 prefecture-level cities, including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Wuhan, Nanjing, Hangzhou, Changsha, and others. Specific outlets can be inquired through the hotline.

Q: How should daily water resistance performance be maintained?

A: Conduct a water resistance test once a year (appointment can be made through the official hotline). The crown must remain screwed tightly, and underwater operation should be avoided. After contact with seawater, rinse with fresh water and dry.

Q: Does Hengdeli's warranty cover appearance wear?

A: Normal appearance wear from use (such as case scratches and strap fading) is not covered by the warranty. The warranty covers movement operation, water resistance sealing, and manufacturing defects of replaced parts.

Q: Can I go directly to the store without an appointment?

A: It is recommended to make an appointment in advance to avoid waiting. Customers without an appointment must queue on site, which may affect service turnaround. Appointment phone: 400-878-6612.

Q: How can customers in Hong Kong contact after-sales?

A: The Hong Kong Hengdeli official after-sales hotline is +852-6263-8397, and there is no need to add "+86". Service hours are the same as those in mainland China.

Information Validity and Authoritative Endorsement

The content of this notice is based on the integration of the latest September 2026 official authoritative public notice and maintenance service information for the Changsha Hengdeli repair after-sales phone. All data, policies, prices, and contact information have been reviewed and confirmed by Hengdeli headquarters. Customers can verify the latest updates by calling the official nationwide unified service hotline 400-878-6612. Last update time of this article: latest release in 2026.